Zkiira Wilson
Monroe,LA
Summary
Accomplished Assistant Store Manager at Big Lots with a proven track record in enhancing customer satisfaction and streamlining operations. Expert in customer relations and operations oversight, demonstrated through significant improvements in efficiency and satisfaction ratings. Skilled in both team leadership and loss prevention, ensuring comprehensive business development and store organization. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Big Lots
03.2021 - 09.2023
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Healthcare Customer Service Representative
Blue Shield of CA
11.2021 - 05.2023
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
Medicaid Billing Specialist
Everise
02.2021 - 03.2023
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Encoded and canceled checks using bank machines.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Created improved filing system to maintain secure client data.
- Verified accuracy of accounts payable payments, resulting in 30% reduction in payment errors and check reissues.
Technical Support Representative
Apple
08.2020 - 04.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Assisted in development of system security protocols.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Education
Bachelor of Science - Business Administration And Management
Northwestern State University of Louisiana
Natchitoches, LA11.2021
Skills
- Customer Relations
- Stock management
- Loss Prevention
- Operations Oversight
- Business Development
- Store Organization
- Records Management
- Department Oversight
Timeline
Healthcare Customer Service Representative
Blue Shield of CA
11.2021 - 05.2023
Assistant Store Manager
Big Lots
03.2021 - 09.2023
Medicaid Billing Specialist
Everise
02.2021 - 03.2023
Technical Support Representative
Apple
08.2020 - 04.2022
Bachelor of Science - Business Administration And Management
Northwestern State University of Louisiana
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