Zlannor Zuo
Dallas
Summary
With over 14 years of experience in enhancing client interactions and operational efficiency, I am a Customer Service Representative. I am proficient in financial analysis, tax preparation, and utilizing GAAP and SAP systems. I am committed to utilizing my extensive expertise to streamline processes and improve customer satisfaction. I am also skilled in fostering collaborative environments to drive results through innovative problem-solving and effective communication.
Overview
14
14
years of professional experience
Work History
Swing Driver/Management Trainee
Fed Express
Dallas
01.2023 - Current
- Optimize delivery routes to enhance speed and customer satisfaction.
- Mentor team members to foster collaboration and a positive environment.
- Operated delivery vehicles safely and efficiently across designated routes.
- Communicated effectively with dispatch to coordinate delivery schedules.
- Conducted routine vehicle maintenance checks to ensure reliability.
- Provided excellent customer service during package drop-offs and pickups.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Braider/Hairstylist
Self Employed Services
Dallas
07.2011 - Current
- Created intricate braids using various techniques and styles for diverse clientele.
- Consulted with clients to understand their desired styles and preferences effectively.
- Maintained a clean and organized workspace, ensuring hygiene standards were met consistently.
- Trained junior braiders on techniques, tools, and customer service practices efficiently.
- Managed appointment scheduling to optimize client flow and reduce wait times effectively.
- Advised clients on hair care products suitable for maintaining their braided styles properly.
Delivery Courier
Fed Ex Ground
Hutchins
11.2018 - 01.2023
- Delivered packages efficiently across assigned routes for timely customer service.
- Operated delivery vehicles while adhering to safety regulations and company policies.
- Loaded and unloaded packages using hand trucks and other equipment safely.
- Maintained accurate records of deliveries and pickups for tracking purposes.
- Inspected vehicles regularly to ensure proper functioning and safety compliance.
- Collaborated with team members to optimize delivery routes and reduce delays.
Team Lead Electricity D2D Sales
Benchmark group
Dallas
01.2016 - 01.2018
- Implement door-to-door sales, boosting electricity customer base and market share.
- Build client relationships, securing repeat business and enhancing loyalty.
- Analyze sales data to refine marketing, improving conversion rates.
- Collaborate with teams to streamline processes, reducing onboarding time.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Led team in daily operational planning and execution of tasks.
- Coordinated cross-functional collaboration to enhance workflow efficiency.
- Mentored junior staff on best practices and skill development.
- Facilitated regular team meetings to discuss goals and challenges.
- Developed standard operating procedures for consistent quality control.
- Analyzed performance metrics to identify areas for improvement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Motivated staff through positive reinforcement techniques.
Education
HIGH SCHOOL DIPLOMA -
Westside High School
Houston, TX06.2017
Skills
- Customer Service
- Tax Preparation
- Sales
- Account Management
- Teaching
- Training Program
- CPR
- QuickBooks
- Microsoft Dynamic's
- SAP
- Financial Analysis
- IT Support
- Technical Support
- Communication
- Data Entry
- Bookkeeping
- Payroll
- GAAP
- Logistics Management
- Route Optimization
- Client Relationship
- Promotional Campaigns
- Inventory Control
- Market Analysis
- Mentoring
- Leadership skills
- Team leadership and training
Languages
English, Native
<Enter your own>
Date of Birth: 06/18/97
Timeline
Swing Driver/Management Trainee
Fed Express
01.2023 - Current
Delivery Courier
Fed Ex Ground
11.2018 - 01.2023
Team Lead Electricity D2D Sales
Benchmark group
01.2016 - 01.2018
Braider/Hairstylist
Self Employed Services
07.2011 - Current
HIGH SCHOOL DIPLOMA -
Westside High School