Zlatan Lojovic
Belgrade,Serbia
Summary
Experienced IT Manager and Certified ScrumMaster with over 10 years of experience leading teams and delivering projects in Agile environment for US based tech companies. Extensive expertise in Big Data, AI, eCommerce and Automotive industry.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CRO Project Manager
Purplefire.io
Belgrade, Serbia (Remote)
03.2024 - 07.2024
- Managed multiple clients in providing CRO ( Conversion rate optimization) services.
- Regularly meeting and reporting to clients on the project progress and results, as well as with internal stakeholders.
- Handled all project tickets and deliverables though Asana . Tracking and maintaining projects in Asana though Kanban boards.
- Leading Scrum ceremonies (sprint planning, standups, reviews, retrospectives) within the internal team ( CRO Specialists, Developers, Designers)
- Establishing and managing project scope
- Planning a roadmaps and budget for clients
- Working on the Hypothesis and A/B tests along with CRO Specs.
Senior Project Manager
VROOM
Belgrade (Remote)
01.2021 - 02.2024
- Managing automotive data projects for Vroom's eCommerce.
- Direct project management initiatives from conceptualization through development, implementation, and management
- Utilized JIRA for project management, leading internal initiatives, and Confluence for organizing internal content and files.
- Leading Scrum ceremonies with the internal Scrum teams ( FE, BE, Analytics).
- Monitored project progress, identified risks and implemented corrective measures to acquire success.
- Managing relations with multiple vendors.
- Reporting progress and results directly to C-level stakeholders..
- Leading the Quality Control team within Data Ops team - directly responsible for the quality of the data for Vroom's eCommerce
- Leading the Transaction Specialist team - directly responsible for processing the documents needed to buy or sell a vehicle.
- Leading the hiring process for the Transaction Specialist and Quality Control team.
Onboarding Manager & Head of Customer and Tech Support
CARSTORY
Belgrade
04.2013 - 01.2021
- Led a team of 11 customer and tech support representatives, overseeing client onboarding and support for AI-based apps , including CarStory Market Reports, CarStory Insights, CarStory Appraise and several other AI solutions.
- Managed and maintained customer data for over 30,000 customers using SalesForce , ensuring accurate and up-to-date information across various applications.
- Utilized JIRA for project management, leading internal initiatives, and Confluence for organizing internal content and files.
- Handled customer requests through Zendesk , ensuring timely and effective resolution.
- Implemented efficient processes and workflows, significantly improving response times and resolution rates.
- Collaborated with cross-functional teams (Back-End, Front-End, QA, Data Delivery, Business) to address customer pain points and enhance the overall customer experience.
- Leveraged data analytics to identify trends and opportunities for process improvement, optimizing support operations.
- Regularly reported progress and results to C-level stakeholders , ensuring alignment with business goals.
- Led the hiring process for the support team, contributing to team growth and development.
Data Operations Manager
VAST.COM
Belgrade, Serbia (Hybrid)
05.2009 - 03.2013
- Processing large inventory data sets within Data Operations team in automotive industry.
- Collaborated with major inventory providers across the U.S. to establish seamless data transfer and maintain the highest standards of data quality.
- Managed data processing, quality control, and maintenance through the internal data pipeline, ensuring consistent data integrity.
- Operating and manipulating data with command line tools ( grep, sed, awk, curl etc.)
- Working closely with other departments (QA, BE, FE, Business) in resolving data-related issues.
- Using FogBugz as a main ticketing system for tickets and projects.
- Recommended changes in programs, routines, and quality control standards to improve efficiency.
Education
High School Diploma -
Gymnasium "Jovan Ducic"
Trebinje, Bosnia And HerzegovinaInformation Technology
Faculty of Computer Engineering (incomplete)
Belgrade, SerbiaSkills
- Agile Project Management
- Team Leadership
- Vendor Management
- Staff Management
- Stakeholder and Client Relations
- Customer Relationship Management (CRM)
- Data Analytics
- Performance Metrics
- Process Improvement/Automation
- Quality Assurance
- Conversion Rate Optimization (CRO) - A/B Testing
- JIRA/Confluence
- Asana
- Notion
- SalesForce
- Zendesk
- Hubspot
- Looker
- Mixpanel
- GA4, GTM
- Hotjar
- Datadog
- Convert
- Gsuite
- Workday
- Figma
- Miro
Certification
Certified ScrumMaster by Scrum Alliance
ID: 1913722-csm
Languages
Serbian
Native language
English
Proficient
C2
Timeline
CRO Project Manager
Purplefire.io
03.2024 - 07.2024
Senior Project Manager
VROOM
01.2021 - 02.2024
Onboarding Manager & Head of Customer and Tech Support
CARSTORY
04.2013 - 01.2021
Data Operations Manager
VAST.COM
05.2009 - 03.2013
High School Diploma -
Gymnasium "Jovan Ducic"
Information Technology
Faculty of Computer Engineering (incomplete)