Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Zlatan Lojovic

Zlatan Lojovic

Belgrade,Serbia

Summary

Experienced IT Manager and Certified ScrumMaster with over 10 years of experience leading teams and delivering projects in Agile environment for US based tech companies. Extensive expertise in Big Data, AI, eCommerce and Automotive industry.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CRO Project Manager

Purplefire.io
03.2024 - 07.2024
  • Managed multiple clients in providing CRO ( Conversion rate optimization) services.
  • Regularly meeting and reporting to clients on the project progress and results, as well as with internal stakeholders.
  • Handled all project tickets and deliverables though Asana . Tracking and maintaining projects in Asana though Kanban boards.
  • Leading Scrum ceremonies (sprint planning, standups, reviews, retrospectives) within the internal team ( CRO Specialists, Developers, Designers)
  • Establishing and managing project scope
  • Planning a roadmaps and budget for clients
  • Working on the Hypothesis and A/B tests along with CRO Specs.

Senior Project Manager

VROOM
01.2021 - 02.2024
  • Managing automotive data projects for Vroom's eCommerce.
  • Direct project management initiatives from conceptualization through development, implementation, and management
  • Utilized JIRA for project management, leading internal initiatives, and Confluence for organizing internal content and files.
  • Leading Scrum ceremonies with the internal Scrum teams ( FE, BE, Analytics).
  • Monitored project progress, identified risks and implemented corrective measures to acquire success.
  • Managing relations with multiple vendors.
  • Reporting progress and results directly to C-level stakeholders..
  • Leading the Quality Control team within Data Ops team - directly responsible for the quality of the data for Vroom's eCommerce
  • Leading the Transaction Specialist team - directly responsible for processing the documents needed to buy or sell a vehicle.
  • Leading the hiring process for the Transaction Specialist and Quality Control team.


Onboarding Manager & Head of Customer and Tech Support

CARSTORY
04.2013 - 01.2021
  • Led a team of 11 customer and tech support representatives, overseeing client onboarding and support for AI-based apps , including CarStory Market Reports, CarStory Insights, CarStory Appraise and several other AI solutions.
  • Managed and maintained customer data for over 30,000 customers using SalesForce , ensuring accurate and up-to-date information across various applications.
  • Utilized JIRA for project management, leading internal initiatives, and Confluence for organizing internal content and files.
  • Handled customer requests through Zendesk , ensuring timely and effective resolution.
  • Implemented efficient processes and workflows, significantly improving response times and resolution rates.
  • Collaborated with cross-functional teams (Back-End, Front-End, QA, Data Delivery, Business) to address customer pain points and enhance the overall customer experience.
  • Leveraged data analytics to identify trends and opportunities for process improvement, optimizing support operations.
  • Regularly reported progress and results to C-level stakeholders , ensuring alignment with business goals.
  • Led the hiring process for the support team, contributing to team growth and development.

Data Operations Manager

VAST.COM
05.2009 - 03.2013
  • Processing large inventory data sets within Data Operations team in automotive industry.
  • Collaborated with major inventory providers across the U.S. to establish seamless data transfer and maintain the highest standards of data quality.
  • Managed data processing, quality control, and maintenance through the internal data pipeline, ensuring consistent data integrity.
  • Operating and manipulating data with command line tools ( grep, sed, awk, curl etc.)
  • Working closely with other departments (QA, BE, FE, Business) in resolving data-related issues.
  • Using FogBugz as a main ticketing system for tickets and projects.
  • Recommended changes in programs, routines, and quality control standards to improve efficiency.

Education

High School Diploma -

Gymnasium "Jovan Ducic"
Trebinje, Bosnia And Herzegovina

Information Technology

Faculty of Computer Engineering (incomplete)
Belgrade, Serbia

Skills

  • Agile Project Management
  • Team Leadership
  • Vendor Management
  • Staff Management
  • Stakeholder and Client Relations
  • Customer Relationship Management (CRM)
  • Data Analytics
  • Performance Metrics
  • Process Improvement/Automation
  • Quality Assurance
  • Conversion Rate Optimization (CRO) - A/B Testing
  • JIRA/Confluence
  • Asana
  • Notion
  • SalesForce
  • Zendesk
  • Hubspot
  • Looker
  • Mixpanel
  • GA4, GTM
  • Hotjar
  • Datadog
  • Convert
  • Gsuite
  • Workday
  • Figma
  • Miro

Certification

Certified ScrumMaster by Scrum Alliance

ID: 1913722-csm

Languages

Serbian
Native language
English
Proficient
C2

Timeline

CRO Project Manager

Purplefire.io
03.2024 - 07.2024

Senior Project Manager

VROOM
01.2021 - 02.2024

Onboarding Manager & Head of Customer and Tech Support

CARSTORY
04.2013 - 01.2021

Data Operations Manager

VAST.COM
05.2009 - 03.2013

High School Diploma -

Gymnasium "Jovan Ducic"

Information Technology

Faculty of Computer Engineering (incomplete)

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Zlatan Lojovic