Zlatko Borisovski
Senior Bartender at Hotel Park & Spa Skopje
Skopje
Summary
Experienced with managing bar operations with a demonstrated history of working in the leisure, travel & tourism industry. Skilled in Food & Beverage, Hospitality Management, Hospitality Industry, Event Management, and Pre-opening.
Strong operations professional that has gained 10 years experience in 5 stars Luxury Cruise Line. Having an experience in opening 2 brand new ships on the fleet, and also 5 dry dock refurbishments on different positions.
Developed exceptional customer service and beverage preparation skills in fast-paced, high-energy environment. Proven ability to manage multiple tasks simultaneously while maintaining high standards of service. Seeking to transition into new field utilizing these transferable skills to contribute to dynamic team.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Senior Bartender
Hotel Park & Spa Skopje
08.2019 - Current
- Responsible for the full Bar Operation in the hotel
- Monitoring rush hours during Cocktail preparation and standards of service
- Seasonal Creating Bar Cocktail Menus and Wine & Drink Menus
- Providing full guest satisfaction through communicating with them and following up if they have any special requests
- Responsible and capable of handling any guest complains and/or suggestions
- Supervising the Bartenders and Bar Waiters and making sure the follow all company's steps of service needed for a 5 star operation
- Checking inventories of all outlets and responsible of total bar budget and spending
- Responsible of checking if the Bartenders finish daily reports and monitoring of each bars daily requisition
- Creating a Cruise report and constant close monitor on the cruise budget
- Organizing Bar meetings at least twice a week and performing random bar tests and training courses to assure that Bar Staff knowledge is constant and high
- Training in verbal protocol and communication with the guests
- Very often spot checking of the outlets to make sure proper US Public Health cleaning is done and spot-on
- Schedule preparation of the Bar Staff by outlet, including time off/on
- Handling breakages in inventory, entering them in Fidelio and following up in ordering new ones
- Attending Hotel Director's meetings and reporting full Bar Operations regularly
- Maintaining and supervising the POS Sales of Connoisseur Wines, Spirits and Cigars
- Monitoring and supervision on Crew working hours and updating them in Fidelio
- Closed out cash register and prepared cashier report at close of business.
Bar Manager/Head Bartender
Silversea Cruises
04.2017 - 04.2018
- Responsible for the full Bar Operation in the hotel
- Monitoring rush hours during Cocktail preparation and standards of service
- Providing full guest satisfaction through communicating with them and following up if they have any special requests
- Responsible and capable of handling any guest complains and/or suggestions
- Supervising the Bartenders and Bar Waiters and making sure the follow all company's steps of service needed for a 5 star operation
- Checking inventories of all outlets and responsible of total bar budget and spending
- Responsible of checking if the Bartenders finish daily reports and monitoring of each bars daily requisition
- Creating a Cruise report and constant close monitor on the cruise budget
- Organizing Bar meetings at least twice a week and performing random bar tests and training courses to assure that Bar Staff knowledge is constant and high
- Training in verbal protocol and communication with the guests
- Very often spot checking of the outlets to make sure proper US Public Health cleaning is done and spot-on
- Schedule preparation of the Bar Staff by outlet, including time off/on
- Handling breakages in inventory, entering them in Fidelio and following up in ordering new ones
- Attending Hotel Director's meetings and reporting full Bar Operations regularly
- Maintaining and supervising the POS Sales of Connoisseur Wines, Spirits and Cigars
- Monitoring and supervision on Crew working hours and updating them in Fidelio
Bartender
Silversea Cruises
12.2011 - 05.2017
- Cocktail preparation and service in all cruise ship outlets, Bar, equipment and outlet preparation
- Responsible as a supervisor of Bar Waiters in respective bar
- Responsible of sales of high-end cigars, liqueurs and spirits
- Maintaining and practicing US Public Health on a daily basis while assuring that service is always professional and spot-on
- Counting and maintaining bar inventories and reporting it to the Head Bartender/Bar Manager
- Ordering requisition and picking it up on a daily basis and creating a report on the factual bar operation in Fidelio after bar is closed
- Verifying that all the drinks poured are of quality, consistency and providing maximal guest satisfaction
- Assisting the Head Bartender on various tasks like complete Bar reports, POS and other side duties upon request
Bar Waiter
Silversea Cruises
06.2008 - 12.2011
- Bar service in all bar outlets, following all 5
- Steps of service, cocktail hour preparations, wine service in restaurant during dinner time
- Knowledge of international cocktails and their ingredients including company signature cocktails, wine recommendations and bar preparation
- Assuring high high end quality of service while practicing elegance, efficiency and diligence
- Wine service/assistance to sommeliers in the dining room during lunch/dinner time
- Following all the US Public Health rules by maintaining the work environment clean and tidy
Floor Manager/ Server
Orient Cafe
05.2005 - 09.2007
Education
International Business -
Univerzitet 'Sv. Kiril i Metódij' vo Skopje
01.1999 - 01.2004
Skills
- English
- Microsoft Office
- Expert mixology
- Proficient in POS Systems
- Upholding Cleanliness Standards
- Hospitality Operations Management
- Menu development
- Bar Equipment Upkeep
- Food and Drink Pairing Specialist
- Beverage Service Skills
- Hospitality Service Proficiency
Certification
WSET Level 2, WSET
Timeline
Senior Bartender
Hotel Park & Spa Skopje
08.2019 - Current
Bar Manager/Head Bartender
Silversea Cruises
04.2017 - 04.2018
Bartender
Silversea Cruises
12.2011 - 05.2017
Bar Waiter
Silversea Cruises
06.2008 - 12.2011
Floor Manager/ Server
Orient Cafe
05.2005 - 09.2007
International Business -
Univerzitet 'Sv. Kiril i Metódij' vo Skopje
01.1999 - 01.2004
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