Zhaniya Leary
Summary
Dynamic professional with a proven track record at David's Bridal, enhancing customer satisfaction and fostering strong client relationships. Skilled in multitasking and organization, with a keen eye for detail. Demonstrated leadership in managing teams and streamlining operations. Energetic and organized with a skill for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Stylist
David's Bridal
12.2024 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Processed payments, entering sales in register for prompt customer service.
- Organized sales area and work station to showcase products and boost sales.
Customer Service Associate
Walgreens
10.2024 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Customer Service Manager
Food Lion
09.2024 - 10.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Shift Lead
SpeedWay
07.2024 - 10.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, consistently meeting safety standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Manager
KBP Foods
10.2022 - 07.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listened to concerns and found appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
Bachelor of Science - Elementary Education
Elizabeth City State University
Elizabeth City, NC05-2026
Associate of Science - Science
Roanoke Chowan Community College
Ahoskie, NC05-2024
Associate of Arts - Art
Roanoke Chowan Community College
Ahoskie, NC05-2024
Business Administration Certificate - Business Administration
Roanoke Chowan Community College
Ahoskie, NC05-2024
High School Diploma -
Hertford County Early College
Ahoskie, NC05-2024
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Team leadership
- Time management
- Decision-making
- Staff management
- Goal setting
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Cash handling
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Timeline
Stylist
David's Bridal
12.2024 - Current
Customer Service Associate
Walgreens
10.2024 - 01.2025
Customer Service Manager
Food Lion
09.2024 - 10.2024
Shift Lead
SpeedWay
07.2024 - 10.2024
Manager
KBP Foods
10.2022 - 07.2024
Bachelor of Science - Elementary Education
Elizabeth City State University
Associate of Science - Science
Roanoke Chowan Community College
Associate of Arts - Art
Roanoke Chowan Community College
Business Administration Certificate - Business Administration
Roanoke Chowan Community College
High School Diploma -
Hertford County Early College
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