Ozlem Koksal
San Francisco,CA
Summary
Committed Business Owner bringing stellar track record in business leadership experience. Well-educated in managing and improving operations. Astute and organized individual accustomed to optimizing long-term success and balancing targets with resources.
Productive Business Manager bringing 4 years of office administration, 15 years experience in total and billing services expertise to enhance team. Well-versed in performing effectively across diverse industries, including translation sector Proven success in identifying process improvements to optimize efficiency and billing accuracy. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care.
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Flexible hard worker ready to learn and contribute to team success.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
SF City Parking
08.2021 - Current
- Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.
- Accomplishes staff job results by coaching, counseling, and disciplining employees.
- Plans, monitors, and appraises job results.
- Conducts training.
- Responsible for the supervision of all parking facilities and valet parking operations ensuring superior service to all patrons and guests.
- Assist the staffs as necessary to facilitate parking operations efficiently and professionally.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Company Owner
Femme Translation Office
04.2019 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Developed business and marketing plans and prepared monthly financial reports.
- Mentored newly hired employees to take on responsibilities and tasks with understanding.
- Set pricing structures according to market analytics and emerging trends.
- Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
- Assessed, optimized and elevated operations to target current and expected demands.
- Developed individual strategies for property acquisitions located across multiple states and ascertained resources for project development to present comprehensive proposals and secure funding from private and public lenders.
- Proofread translations to identify and correct punctuation, grammatical and translation errors.
- Translated client documents between languages.
Translation Coordinator
Aka Translation Office
07.2018 - 03.2019
- Proofread translations to identify and correct punctuation, grammatical and translation errors.
- Translated client documents between languages.
- Delivered translation services to clients.
- Reviewed and analyzed briefing materials before translations.
- Verified document translation consistency using translation memory software.
- Generated video subtitles and developed translations in target language.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
Flight Attendant
Turkish Airlines
07.2013 - 09.2017
- Followed safety, passenger and supply pre-flight checklists.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
- Restocked and organized food, beverage and passenger items inventory.
- Helped guests locate seats and stow luggage in appropriate locations.
- Handed out headphones, blankets and other items to passengers as requested.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Collaborated with officials to establish action plans to provide safe environment and immediate response to threats and emergencies.
- Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
- Answered clients' questions and promptly addressed concerns.
Receptionist
Sunny Lounge Beauty Salon
02.2012 - 06.2013
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained financial records to verify timely clearance of credit and debit activities.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Pulled and organized requested documentation.
Assistant
Koçak Yayıncılık
02.2010 - 11.2010
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Scheduled conferences and made hotel, airfare and ground transportation arrangements and reservations.
- Organized personal tasks to free up executive to handle professional matters.
- Coordinated resources, documents and schedules to meet challenging deadlines.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
Sales Assistant
Nike
11.2008 - 06.2009
- Accepted and completed cash, check and credit card payments.
- Answered incoming telephone calls to provide store, products and services information.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Received and processed product returns and coordinated disposal of defective or broken items.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Priced out products for customers and drew up sales paperwork.
- Supported sales personnel with technical solutions, costing and client presentations.
- Used product knowledge to assist customers and suggest products.
- Answered customers' questions about available products, prices and features.
- Built strong relationships with clients to maintain loyalty and promote efficient operations.
- Answered customer requests with information about product availability, shipping information and status updates.
- Completed financial trades, wire transfers and payments.
- Processed daily client transfer requests.
Education
Associate - Applied English And Translation
Istanbul Sıslı Vocational School
Istanbul06.2018
Certificate - French Class A2
Galatasaray University
Istanbul07.2017
Certificate - Life Couching Training Course
Turkish Airlines Academy
Istanbul01.2015
Certificate - Outcome-Focused Crisis Management And Prob. Solve
Turkish Airlines Academy
Istanbul01.2014
Certificate -
T.R. Ministry of Health
First Aid Training01.2013
Skills
- Shift management
- Supervising experience
- Financial management
- Business development
- Schedule management
- Employee orientation
- Employee relations
- Organizational management
- CRM
- Customer relationship management
- Cultural understanding
- Computer vision
- Business Operations
- Performance management
- Leadership
- Time management
- Communication skills
- Valet parking
- Driving
- Customer service
- Bilingual
- Dealership experience
- Cash handling
- Cashiering
Languages
Turkish
Native or Bilingual
English
Full Professional
French
Limited Working
Korean
Elementary
Timeline
Shift Supervisor
SF City Parking
08.2021 - Current
Company Owner
Femme Translation Office
04.2019 - Current
Translation Coordinator
Aka Translation Office
07.2018 - 03.2019
Flight Attendant
Turkish Airlines
07.2013 - 09.2017
Receptionist
Sunny Lounge Beauty Salon
02.2012 - 06.2013
Assistant
Koçak Yayıncılık
02.2010 - 11.2010
Sales Assistant
Nike
11.2008 - 06.2009
Associate - Applied English And Translation
Istanbul Sıslı Vocational School
Certificate - French Class A2
Galatasaray University
Certificate - Life Couching Training Course
Turkish Airlines Academy
Certificate - Outcome-Focused Crisis Management And Prob. Solve
Turkish Airlines Academy
Certificate -
T.R. Ministry of Health
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