Özlem Berfin Aydin
Brooklyn,NY
Summary
Compassionate Customer Service Professional experienced in managing customer interactions and transactions in fast-paced environments. Provided individualized support to individuals with autism, demonstrating patience, empathy, and strong communication skills. Pursuing opportunities as Medical Receptionist or Front Desk Receptionist to leverage organizational and teamwork abilities.
Overview
1
1
Certification
5
5
years of professional experience
Work History
CASHIER / CUSTOMER SERVICE ASSOCIATE
Sheepshead Bay Market
Brooklyn, NY
09.2021 - 06.2026
- Provided professional and friendly service to a high volume of customers in a fast-paced environment.
- Processed transactions accurately while maintaining attention to detail.
- Prepared customer orders and addressed individual requests to enhance satisfaction.
- Communicated clearly with customers and coworkers to resolve questions and concerns.
- Managed multiple responsibilities, ensuring organization and accuracy in a dynamic environment.
- Collaborated with team members to maintain professionalism and support service goals under pressure.
Server
Cafe34 Istanbul
Orlando , FL
04.2021 - 09.2021
- Provided attentive and professional service in a busy restaurant environment.
- Took and accurately communicated customer orders.
- Responded to customer questions and requests in a timely manner.
- Handled payments and transactions with accuracy.
- Collaborated with team members to maintain efficient daily operations.
Education
Ted Mersin College
Mersin , TurkeyCertification
- Hunter College - ESL Certificate
Affiliations
- INDIVIDUAL SUPPORT / SHADOW SISTERTurkey | 2017 - 2020Provided one-on-one support and companionship to an individual with autism.
Assisted with daily activities while maintaining patience, empathy, and professionalism.
Communicated effectively with the individual and tamily members.
Helped maintain a safe, structured, and supportive environment.
Developed strong interpersonal and problem-solving skills through individualized care.
Competitive Basketball - Turkey10 years of basketball experience, including 7 years at a competitive/professional level.
3 national-level placements.
2 nationwide assists leader awards.
4 invitations to the Turkish National Team.
Timeline
CASHIER / CUSTOMER SERVICE ASSOCIATE
Sheepshead Bay Market
09.2021 - 06.2026
Server
Cafe34 Istanbul
04.2021 - 09.2021
Ted Mersin College