Zoë Austin
Huntsville,AL
Summary
Motivated student with formal knowledge gained through excellent classroom performance pursuing a Masters of Science degree in Communication Science and Disorders. Offers excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work. Known for accomplishing objectives and best-in-class time management.
Overview
12
12
years of professional experience
Work History
Adjunct Communications Instructor
Calhoun Community College
Decatur, AL
08.2021 - Current
- Planned and incorporated instructional and learning strategies, activities, materials, equipment and technology to exhibit understanding of student learning styles.
- Established and maintained open lines of communication with students to support academic and behavioral progress of students.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
Communications Administrative Assistant
Healthnet Consulting Group, LLC
Gadsden, AL
05.2016 - 05.2021
- Composed and proofread memos, letters and reports to verify error-free communication.
- Increased office efficiency 95% by modernizing document organization systems and effectively implementing healthcare consultation solutions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Greeted customers professionally and provided friendly, knowledgeable assistance.
- Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts.
Graduate Assistant
Alabama A&M University
, AL
08.2018 - 05.2020
- Liaised between faculty and students to answer questions and optimize faculty time with admissions applications.
- Answered and managed over incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw automated tracking and documentation of data for prospective students and correspondence for office operations.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Planned and coordinated logistics and materials for board meetings, committee meetings and School of Graduate Studies events each semester.
- Assessed urgency and priorities before accepting or declining appointments and meetings with Graduate Studies Dean(s).
- Assisted with recruitment/admissions events to undergraduate students at AAMU and partnership HBCUs.
Retail Sales Key Holder
Jos A Bank
Gadsden, AL
01.2013 - 06.2014
- Maintained records related to sales, returns and inventory availability.
- Supported efficient and timely replenishment of sales floor merchandise.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Managed over 30 to 50 customer calls per day
- Increased store sales by 10%
Summer Intern
Quality of Life Health Services Inc
Gadsden, AL
05.2013 - 08.2013
- Cultivated and maintained strong relationships with media outlets.
- Assisted and facilitated with the company’s “Outreach” program which provided children in subsidized housing with academic tutoring, summer field trips, and cultural exposure.
- Provided healthcare initiatives and care to migrant workers in the Northeast Alabama region.
- Drafted internal memoranda for company employees.
- Teamed with The Boys and Girls Club of Gadsden as a tutor in math and English.
Education
Master of Science - Communication Specialist, Psychology and Healthcare
Alabama A & M University
Normal, AL05.2020
Bachelor of Science - Health Sciences
Samford University
05.2017
Associate of Science - General Studies
Gadsden State Community College
Gadsden, AL12.2013
Skills
- Critical thinking
- Microsoft Office
- Academic research
- Draft Writing
- Work Task Prioritization
License(s)
Registered Pharmacy Technician in Alabama
Timeline
Adjunct Communications Instructor
Calhoun Community College
08.2021 - Current
Graduate Assistant
Alabama A&M University
08.2018 - 05.2020
Communications Administrative Assistant
Healthnet Consulting Group, LLC
05.2016 - 05.2021
Summer Intern
Quality of Life Health Services Inc
05.2013 - 08.2013
Retail Sales Key Holder
Jos A Bank
01.2013 - 06.2014
Master of Science - Communication Specialist, Psychology and Healthcare
Alabama A & M University
Bachelor of Science - Health Sciences
Samford University
Associate of Science - General Studies
Gadsden State Community College
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