Zoë Erickson
Austin,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Volunteer
Womans Impact Network
Austin, Texas
07.2024 - Current
- Assisted with fundraising efforts, including event planning and donor outreach.
- Compiled reports on volunteer activities and accomplishments.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Collaborated with other volunteers to create a positive work environment.
- Served as an ambassador for the organization at community outreach events.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
Store Manager
Starbucks
Austin, Texas
09.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Planned special promotions or discounts based on market trends.
- Trained and mentored associates to teach daily tasks and procedures.
Assistant Store Manager
Starbucks
Austin, Texas
06.2020 - 07.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Trainer
Starbucks
Austin, TX
05.2019 - 12.2019
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
Childcare Assistant
Avance early head start
Austin, Texas
06.2016 - 06.2018
- Organized and maintained filing systems for documents and records.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Compiled data into spreadsheets for analysis or reporting purposes.
Education
High School Diploma -
Cedar Ridge High School
Round Rock, TX06-2016
Associate of Arts - History
Austin Community College
Austin, TXSkills
- Telephone Etiquette
- Flexible Schedule
- Computer Skills
- Positive Attitude
- Community Service
- Relationship Building
Timeline
Volunteer
Womans Impact Network
07.2024 - Current
Store Manager
Starbucks
09.2023 - Current
Assistant Store Manager
Starbucks
06.2020 - 07.2021
Trainer
Starbucks
05.2019 - 12.2019
Childcare Assistant
Avance early head start
06.2016 - 06.2018
High School Diploma -
Cedar Ridge High School
Associate of Arts - History
Austin Community College
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