ZOË GAETA
Summary
Experienced culinary professional with a strong background in food preparation and kitchen operations. Known for upholding high standards of cleanliness and consistently delivering quality results. Reliable team player who easily adapts to dynamic kitchen demands, fostering a cohesive work environment. Possesses strong knife skills and meticulous attention to detail. Thrives in high-pressure environments while maintaining a calm demeanor. Demonstrates a safety-minded approach by meticulously following food handling regulations and procedures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Prep Cook
Flower Child
11.2024 - Current
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Worked closely with kitchen team to meet high demands
- Measured and mixed ingredients according to precise recipes for best results.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
Sales Representative
Melin
10.2023 - 10.2024
- Communicated product features, advantages, and benefits to customers
- Utilized problem solving skills to identify customer needs and provide optimal solutions
- Acquired extensive knowledge of product lines, pricing structures, and sales strategies
- Developed and maintained strong customer relationships and networks within designated sales territory
Shift Lead/Barista/Line Cook
My Galley
09.2023 - 07.2024
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations
- Developed innovative, creative menu items and recipes.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Adapted recipes for special dietary needs, enhancing dining experience for guests with restrictions.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Head Barista
The Pantry
07.2022 - 01.2024
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Developed new menu items based on customer preferences and current trends
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Customer Experience Manager
Five-Below
06.2022 - 07.2022
- Manage store operations and being directly responsible for the customer experience and store presentation
- In charge of Payroll, familiar with user-end module (Kronos)
- Handle balancing of the store safe and cash registers, as well as finalizing the cash deposit at the end of the workday
- Use the company software to order more supplies from vendors on a day-to-day basis, and communicate with vendors before and during delivery of the supplies
Manager
Coffee Bean and Tea Leaf
05.2021 - 06.2022
- Managed store operations during high volume hours
- Handled deployment of team members, including training and scheduling
- Would order and coordinate the delivery and inventory of supplies at the store, working with other stores in the surrounding area
- Provided excellent customer service by resolving issues in a timely manner
- Supervised employees during shifts in order to maintain quality control standards
Team Trainer
Chick-Fil-A
11.2019 - 05.2021
- Engagement with customer concerns and issues, as well as supervision of daily shift changes and duties
- Responsible for training, managing team member performance, and filling roles as shift changes occurred
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Assistant Store Manager
Party City
09.2016 - 11.2019
- Directed team member activity to provide efficient, high quality customer service
- Responsible for initial store setup during Halloween (peak) season
- Managed team and ran inventory throughout the year
- Handled sales-floor management and training of new employees in the store
- Made creative displays to better advertise merchandise to customers
Education
Associate in Arts (A.A.) - Business
University of Phoenix Online
01.2021
Skills
- Operational Oversight
- Extensive Sales Expertise
- Service Excellence
- Supplies & Inventory Logistics
- Freelance Singer
- Web design
- Problem-solving abilities
- Basic cooking techniques
- Efficient multitasking
- Teamwork and collaboration
Certification
- ServSafe Food Handler's Certification
Expires: 11/21/2027
Timeline
Prep Cook
Flower Child
11.2024 - Current
Sales Representative
Melin
10.2023 - 10.2024
Shift Lead/Barista/Line Cook
My Galley
09.2023 - 07.2024
Head Barista
The Pantry
07.2022 - 01.2024
Customer Experience Manager
Five-Below
06.2022 - 07.2022
Manager
Coffee Bean and Tea Leaf
05.2021 - 06.2022
Team Trainer
Chick-Fil-A
11.2019 - 05.2021
Assistant Store Manager
Party City
09.2016 - 11.2019
Associate in Arts (A.A.) - Business
University of Phoenix Online
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