Zoë Kantlehner
Akron
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about customer service skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FirstEnergy
03.2025 - 09.2025
- Resolved customer inquiries through phone and email, ensuring timely and effective communication.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Implemented feedback mechanisms to enhance product knowledge and improve service delivery.
- Proficient in using CRM systems to track customer interactions and manage customer data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
House Cleaner
Holly Cleans
06.2022 - 03.2025
- Organized, cleaned, and sanitized kitchens, bedrooms, living rooms, and bathrooms to tidy up and eliminate daily germs.
- Cleaned homes following specific, detailed protocols, and requests.
- Supervised cleaning teams to ensure adherence to safety protocols and quality standards.
- Trained new staff on efficient cleaning techniques and company policies.
- Managed inventory of cleaning supplies, optimizing usage and cost-effectiveness.
- Interacted pleasantly with clients and guests when performing daily duties.
Barista
Foxtrot
10.2024 - 12.2024
- Prepared and served high-quality coffee beverages, ensuring consistency in taste and presentation.
- Assisted with opening and closing tasks, such as cleaning café areas or setting up displays.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Cleaned and restocked the dining room and bar areas, and performed dishwashing and sanitation tasks.
Theater Team Member
Cinemark Theaters
04.2022 - 01.2024
- Verified tickets and directed customers to their seats.
- Ensured compliance with safety protocols, enhancing overall patron experience and workplace safety.
- Trained and mentored new staff on operational procedures and customer service standards.
- Greeted customers in a friendly manner upon entering the theater.
- Managed concessions inventory, optimizing stock levels to reduce waste and improve service speed.
- Provided customer service support, including answering questions, resolving complaints, and responding to requests from patrons.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Waitress
Valley Cafe
08.2021 - 08.2022
- I greeted customers, answered questions, and recommended specials to increase profits.
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and prioritized guest needs to enhance dining experience.
- Maintained accuracy while handling payments, giving change, and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons, answered questions about menu items, and made recommendations.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly, in accordance with state laws.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Primary Education
University of Akron
Akron, OHCommunications
MBI
Chicago, IL11.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Client relations
- Problem resolution
Certification
HACCP Certification
Food Safety Certification
Allergen Awareness Certification
Food Handler Certification
Timeline
Customer Service Representative
FirstEnergy
03.2025 - 09.2025
Barista
Foxtrot
10.2024 - 12.2024
House Cleaner
Holly Cleans
06.2022 - 03.2025
Theater Team Member
Cinemark Theaters
04.2022 - 01.2024
Waitress
Valley Cafe
08.2021 - 08.2022
Communications
MBI
Primary Education
University of Akron