Zoë Munk
Summary
Diligent worker with proven history of overseeing daily operations and ensuring smooth workflow. Successfully led teams, handled customer inquiries, and maintained high standards of service quality. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Barista Shift Lead
The Coffee Shop
05.2023 - Current
- Trained and supervised baristas to maintain and uphold store policies and optimize staffing patterns
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing
- Proficient in cash handling, ensuring accurate counting and reconciliation of cash at the end of every shift
- Created engaging social media content, including photography and captions.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention.
Barista
Starbucks
05.2021 - 03.2023
- Worked in a fast paced environment, providing customer service keeping our connection at its highest percentage
- Kept up to date with standard by reading daily modules and studying seasonal drinks
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Used POS system to accurately enter orders and process payments
Education
Associate of Arts -
Utah Valley University
04-2027
High School Diploma - with Honors
Pleasant Grove High School
01-2022
Skills
- Critical thinking and problem solving
- Social Media Content Creation
- Customer Service
- Sales Promotion
- Cash handling proficiency
- Cleanliness standards
Timeline
Barista Shift Lead
The Coffee Shop
05.2023 - Current
Barista
Starbucks
05.2021 - 03.2023
High School Diploma - with Honors
Pleasant Grove High School
Associate of Arts -
Utah Valley University
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