Zoe Pereira
Belle Chasse,LA
Summary
Dynamic Shift Leader at Häagen-Dazs, adept in team leadership and customer service management, significantly enhanced customer satisfaction through efficient problem-solving and active listening. Skilled in cash handling and POS software, I excel in fast-paced environments, demonstrating reliability and a positive attitude. Successfully trained employees, fostering a cohesive and motivated team. Also gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Leader and Ice Cream Scooper
Haagen Dazs
08.2021 - Current
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Offered samples of new ice cream flavors to customers.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Worked effectively in fast-paced environments.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Trained new employees and delegated daily tasks and responsibilities.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Enforced company policies and regulations with employees.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associate of Science - Radiology
University Of Holy Cross
New Orleans, LA05.2027
High School Diploma -
Belle Chasse High School
Belle Chasse, LA05.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Decision-making capabilities
- Team motivation
- Strong verbal and written communication
- Customer Service Management
- Reliability
- Problem-solving abilities
- Active Listening
- Self Motivation
Timeline
Shift Leader and Ice Cream Scooper
Haagen Dazs
08.2021 - Current
Associate of Science - Radiology
University Of Holy Cross
High School Diploma -
Belle Chasse High School
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