Zoë Sikaffy
New Orleans,LA
Summary
Dynamic and detail-oriented associate. Excelled in patient care, maintaining HIPAA compliance, and enhancing clinic efficiency. Skilled in clinical documentation and interpersonal communication, significantly improving patient satisfaction. Demonstrated flexibility and a strong ability to manage high-volume appointments, contributing to a more streamlined clinic flow.
Overview
7
7
years of professional experience
Work History
Medical Assistant/Urinalysis Technician
Louisiana Pain Specialists
03.2023 - 12.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted patients with inquiries related to services, appointments, and insurance, ensuring timely and accurate responses to improve patient
- satisfaction through empathetic communication and active listening.
- Resolved patient concerns regarding billing and service discrepancies, escalating issues when necessary to ensure resolution and client satisfaction.
- Managed high volumes of patient appointments, ensuring efficient scheduling, follow-ups, and modifications to reduce wait times and enhance clinic flow.
- Verified insurance coverage and provided clear guidance to patients on copayments and billing processes, contributing to smootherfinancial transactions.
- Accurately input patient data into EPIC, ensuring up-to-date medical records while maintaining HIPAA compliance.
Lab Assistant
Ochsner Medical Center
05.2021 - 03.2023
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- This job performs various laboratory functions which support the department which may
- include phlebotomy; specimen receiving and processing into the LIS; centrifugation;
- aliquoting, labeling and distribution of specimens to the appropriate test sites.
- waived and moderately complex procedures; maintain and monitor equipment; and perform appropriate quality control.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated competence in collecting lab samples for testing.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Worked closely with lab staff on special projects.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
Patient Care Technician
HCA Healthcare Inc.
06.2018 - 01.2019
- Measured vital signs including temperature, pulse, and blood pressure.
- Alert nursing staff and healthcare team about alterations in patient status.
- Monitored and updated medical records to facilitate clinical tasks.
- Facilitated encouragement and comfort to both patients and their relatives.
Education
Learning Etc
Harvey, LA05.2018
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Data entry
- Reliable team player
- CPR
- Specimens collection and processing
- Maintaining confidentiality
- Specimen labeling
- Interpersonal Skills
- Detail Oriented
Timeline
Medical Assistant/Urinalysis Technician
Louisiana Pain Specialists
03.2023 - 12.2024
Lab Assistant
Ochsner Medical Center
05.2021 - 03.2023
Patient Care Technician
HCA Healthcare Inc.
06.2018 - 01.2019
Learning Etc
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