Zoë Washington
Hayward,CA
Summary
Highly accomplished Employee Specialist with a proven track record of driving organizational success through strategic human resources management. Possessing a comprehensive understanding of HR principles, policies, and procedures, I excel in implementing innovative strategies to attract, develop, and retain top talent. With expertise in employee relations, performance management, recruitment, and compliance, I am adept at fostering a positive work culture conducive to employee engagement and productivity.
Overview
13
13
years of professional experience
Work History
Employee Development Specialist
Vagaro
12.2023 - Current
- Work closely with HR teams to align employee development initiatives with company objectives and values.
- Deliver in-house training sessions to existing employees to roll out new processes, rules and technologies.
- Streamline onboarding processes, ensuring new hires were equipped with necessary knowledge and skills for success.
- Improve employee retention rates by creating engaging training materials that fostered professional growth.
- Administered performance assessments, using results to identify areas needing improvement and create targeted action plans.
Onboarding Coordinator
Public Storage
02.2017 - 12.2023
- Managed scheduling of new hire training sessions, maximizing efficiency across multiple departments.
- Contributed to overall employee engagement by fostering an inclusive environment during the onboarding phase.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Monitored new hire performance, compliance and progress with requirements to consistently meet deadlines.
- Provided guidance to HR team members regarding best practices in onboarding coordination, leading to greater consistency across all departments.
- Assisted with writing job postings and job descriptions for boards.
HR Coordinator
Concentrix
12.2015 - 02.2017
- Promoted from Quality Assurance in a matter of 6 months
- Facilitated the performance review process, ensuring timely feedback and goal-setting for all employees.
- Improved employee retention by developing and implementing comprehensive onboarding programs.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Conducted exit interviews to gather valuable insights into areas for improvement within the organization.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
- Managed employee relations issues with tact, conducting investigations and providing guidance to managers for resolution.
CSR - Customer Service Representative
TMX Finance - Instaloan
08.2011 - 12.2015
- Provided outstanding customer service
- Increased store profitability through customer relationship development and rapport
- Determined loan values based off of a comprehensive vehicle appraisal
- Managed customer accounts and ensured that payments are made in a timely manner
- Completed daily collection calls for past due accounts
- Completed full skip Traces for Lot 65 clients
- Made daily bank deposits.
Education
Bachelor of Arts - Information and Communications
University of Phoenix
Atlanta, GA05.2014
Skills
- Strategic Planning
- Human Resources
- Compliance Training
- Orientation and Onboarding
Timeline
Employee Development Specialist
Vagaro
12.2023 - Current
Onboarding Coordinator
Public Storage
02.2017 - 12.2023
HR Coordinator
Concentrix
12.2015 - 02.2017
CSR - Customer Service Representative
TMX Finance - Instaloan
08.2011 - 12.2015
Bachelor of Arts - Information and Communications
University of Phoenix
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