Zoanne Wilcox
Clifton,CO
Summary
Proven track record in enhancing office operations and client satisfaction at J&A Services, LLC, leveraging exceptional organization and communication skills. Excelled in data entry and client relations, significantly contributing to a streamlined administrative process. Demonstrated ability to manage multiple priorities effectively, ensuring the smooth execution of office tasks and events.
Overview
22
22
years of professional experience
Work History
Receptionist
J&A Services, LLC
07.2012 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
Receptionist
Horizon Vision Center
04.2007 - 05.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Business Office Assistant
Western Rockies Eye Center, P.C.
08.1994 - 08.2005
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed correspondence letters, memos, and emails.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed professional relationships with vendors ensuring smooth transactions when purchasing goods or services required for the office''s efficient functioning.
- Maintained inventory levels of office supplies to prevent shortages that could disrupt daily operations.
- Contributed to significant reduction in overdue accounts by supporting accounts receivable process.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
Education
High School Diploma -
Platteville High School
Platteville, WI06.1976
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Document Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Recognized by customers and [Job Title] for expedient and effective service.
Certification
- Notary Public License - [Timeframe]2013-2016
- Certified Nursing Assistant 1985-1991
HopeWest Volunteer since 2021
Front Desk for HopeWest. Meet clients, greet staff, data entry, build files, answer phones, contact staff and give walk ins with information, direct to correct person, dept., floor. Enter volunteer hours for all into Better Impact Database. Meet and greet other volunteers for various positions.
Front Desk for Hospice of the Grand Valley 3190 N. 12th, Grand Junction CO 81501. Supervisor: Carmen Rudnik
Meet visitors, document names and patient name visiting. Update rooms as patients are incoming via ambulance, private vehicle. Contact correct staff as needed. (Update schedule when patient passes). Interaction with nursing staff, ambulance staff, maintenance staff, Faith leaders, family members.
Enter volunteer hours for all inter Better Impact Database.
Timeline
Receptionist
J&A Services, LLC
07.2012 - 05.2016
Receptionist
Horizon Vision Center
04.2007 - 05.2011
Business Office Assistant
Western Rockies Eye Center, P.C.
08.1994 - 08.2005
High School Diploma -
Platteville High School
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