Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoar Cobos

Aurora,CO

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. A dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offer hardwork with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Senior Personal Banker

FirstBank
Aurora, CO
10.2021 - Current
  • Coached junior staff members on best practices related to personal banking services.
  • Performed daily transactions such as cash deposits, check cashing, loan payments and money orders.
  • Resolved customer complaints quickly and efficiently while maintaining a professional demeanor at all times.
  • Educated customers on available banking products such as credit cards, debit cards and online banking services.
  • Participated in team meetings to discuss strategies for improving client satisfaction ratings.
  • Utilized sales techniques such as cross-selling additional products to increase revenue potential for the bank.
  • Maintained accurate records of customer accounts in the system while adhering to bank policies.
  • Developed relationships with customers by providing exceptional customer service and responding promptly to inquiries.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Trained new employees on banking processes and procedures.

Cashier

Chick-fil-A
Aurora, Colorado
01.2021 - 09.2021
  • Maintained cleanliness of work area throughout shift.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Greeted customers and provided friendly customer service.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Inspected orders to make sure they were accurate before handing them to customers.

Cashier

Ross Dress for Less
Aurora, Colorado
05.2020 - 12.2020
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Answered customer inquiries regarding store policies and procedures.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Kipp Northeast Denver Leadership Academy
Denver, CO
05-2021

Skills

  • Relationship Building
  • Attention to Detail
  • Customer Service
  • Positive Attitude
  • Bilingual in Spanish and English
  • Team Building and Leadership
  • Teamwork and Collaboration

Timeline

Senior Personal Banker

FirstBank
10.2021 - Current

Cashier

Chick-fil-A
01.2021 - 09.2021

Cashier

Ross Dress for Less
05.2020 - 12.2020

High School Diploma -

Kipp Northeast Denver Leadership Academy
Zoar Cobos