Zobair Mahmud
New York,NY
Summary
Dynamic professional with a proven track record at Fenix Logistix Inc, excelling in staff management and strategic planning. Expert in training and mentoring teams, enhancing operational efficiency, and resolving conflicts. Committed to delivering exceptional customer service, fostering strong relationships, and achieving organizational goals through analytical thinking and effective decision-making.
Overview
12
12
years of professional experience
Work History
Supervisor
Fenix Logistix Inc
04.2023 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on best practices and operational procedures.
- Coordinated workflow processes to optimize efficiency in logistics management.
- Implemented inventory control measures to reduce discrepancies and improve accuracy.
- Developed schedules and assigned tasks, ensuring timely project completion.
- Conducted performance evaluations to assess team productivity and identify training needs.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Travel Agent
Bangladesh Travel
02.2014 - 03.2023
- Developed customized travel itineraries to meet client preferences and budget constraints.
- Coordinated flight and hotel bookings using advanced reservation systems for optimal efficiency.
- Advised clients on travel regulations, visa requirements, and safety protocols for international trips.
- Cultivated relationships with suppliers to secure competitive rates and exclusive travel packages.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction and loyalty.
- Streamlined operational workflows to enhance productivity and reduce turnaround times for bookings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Education
Bachelor of Science - Banking And Finance
Baruch College
New York (City), NY07-2028
Bachelor of Science - Business Administration
Borough of Manhattan Community College
New York (City), NY06-2026
GED -
My GED
New York, NY02-2022
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Analytical thinking
- Staff development
- Conflict resolution
- Priority management
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Supervisor
Fenix Logistix Inc
04.2023 - Current
Travel Agent
Bangladesh Travel
02.2014 - 03.2023
Bachelor of Science - Banking And Finance
Baruch College
Bachelor of Science - Business Administration
Borough of Manhattan Community College
GED -
My GED