Zoe Adams
Hartsville,SC
Summary
I am a certified professional coder through AAPC. I earned my certification in March 2023. I am seeking full time employment as a coder.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Coding Specialist
Caresouth Carolina, Inc.
Hartsville, SC
01.2024 - Current
- Assisted in reducing accounts receivable days outstanding by promptly addressing any billing issues or discrepancies that arose during the coding process.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information during the coding process.
- Enhanced collaboration between departments by establishing clear communication channels for addressing coding discrepancies.
- Proactively sought opportunities for professional development through attending industry conferences, webinars, and training sessions, ensuring a strong understanding of current trends and best practices in medical coding.
- Stayed current on industry trends and changes in coding standards, adjusting processes accordingly to maintain compliance.
- Contributed to overall revenue growth through diligent attention to detail in code assignment, resulting in fewer errors and adjustments needed later on.
- Collaborated with physicians and clinical staff to ensure accurate documentation for proper billing purposes.
- Increased overall productivity by working closely with colleagues when faced with complex cases requiring input from multiple specialists within the organization.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
Referral Specialist
Caresouth Carolina, Inc.
Hartsville, SC
10.2021 - 01.2024
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for Type procedures before referring clients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Built professional relationships with service providers.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Acted as a liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Reduced wait times for specialist appointments by diligently following up on pending referrals.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Medical Office Assistant
Caresouth Carolina, Inc.
Hartsville, SC
09.2019 - 10.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Centricity and ECW to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Front Office Receptionist
Hartsville Medical Associates
Hartsville, SC
06.2018 - 09.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High School Diploma -
Mcbee High School
Mcbee, SC06.2018
Skills
- HIPAA Compliance Knowledge
- Medical Billing Understanding
- Time Management Capabilities
- Diagnostic Coding Accuracy
- Outpatient coding experience
- Insurance coding (ICD-9 and CPT)
- Medical Terminology
- Knowledgeable in ECW
Certification
Certified Professional Coder- AAPC (2023)
Timeline
Certified Coding Specialist
Caresouth Carolina, Inc.
01.2024 - Current
Referral Specialist
Caresouth Carolina, Inc.
10.2021 - 01.2024
Medical Office Assistant
Caresouth Carolina, Inc.
09.2019 - 10.2021
Medical Front Office Receptionist
Hartsville Medical Associates
06.2018 - 09.2019
High School Diploma -
Mcbee High School