Mental Healthcare
Zoe Adkins
Summary
I am a dedicated community builder with proven success in improving operations and solving problems. My expertise in building lasting relationships with internal and external stakeholders helps to further company goals. I am eager to leverage my experience to cultivate a positive work culture and take on new professional challenges.
Overview
4
4
years of professional experience
Work History
International Sabbatical
International Christian Church -MERCY Worldwide
Manama , Bahrain
12.2022 - 01.2024
- Implemented strategies for successful mission outreach, resulting in 57% membership growth
- Directed coordination of need-based community initiatives
- Organized multicultural celebrations showcasing diverse traditions, promoting inclusivity among members of the organization.
- Mentored 3 new missionaries, providing guidance on best practices and strategies for successful ministry work.
- Built trust within communities by consistently demonstrating respect for local customs, traditions, and beliefs while sharing religious teachings.
Senior Account Specialist
Rakuten Advertising
New York , NY
04.2022 - 12.2022
- Managed new business opportunities within existing accounts, leading to additional revenue streams.
- Negotiated favorable contract terms for clients, securing better pricing and terms for products or services rendered.
- Analyzed performance data to identify trends and provide actionable insights for improved decision-making among senior leadership team members.
- Consulted with businesses to supply accurate product and brand information.
- Liaised with compliance, analytics, and management teams to develop solutions and accomplish shared objectives.
Account Specialist
Rakuten Advertising
New York , NY
07.2021 - 04.2022
- Streamlined communication between businesses for seamless project execution.
- Managed product campaigns in compliance with federal regulations
- Evaluated emerging technologies in the field to optimize current methodologies while staying ahead of industry advancements.
- Ensured data accuracy, conducting regular audits and maintaining up-to-date customer information in the CRM system.
- Empowered account managers with advanced reporting features that allowed them to make informed decisions about their portfolios using real-time data from the integrated analytics suite within their respective CRMs.
Customer Service Specialist
New Jersey Redevelopment Authority
Trenton , NJ
09.2020 - 07.2021
- Bolstered customer satisfaction by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Led training opportunities to enhance customer relationship management abilities.
- Developed and updated databases to handle customer data.
Public Relations Intern
The Social Justice School
Washington , DC
01.2020 - 08.2020
- Identified prospective stakeholders by developing and maintaining relationships with community organizations to achieve enrollment quota
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Created customized marketing materials to increase company visibility.
- Enhanced event attendee experience by coordinating and executing engaging activities and presentations.
Education
B.A. Strategic, Legal, and Management Communications; Political Science -
Howard University
Washington, D.C.05.2020
Skills
- Tools/Applications: Slack; Salesforce; Jira; Similar Web; Canva
- Recruitment Strategies
- Staff Development
- CRM Database Management
- Contract Negotiation
- Competitive Research
- Performance Evaluation
- Program Optimization
- Compliance
Interests
Community Outreach
Travel
Culture, Arts & Music
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
International Sabbatical
International Christian Church -MERCY Worldwide
12.2022 - 01.2024
Senior Account Specialist
Rakuten Advertising
04.2022 - 12.2022
Account Specialist
Rakuten Advertising
07.2021 - 04.2022
Customer Service Specialist
New Jersey Redevelopment Authority
09.2020 - 07.2021
Public Relations Intern
The Social Justice School
01.2020 - 08.2020
B.A. Strategic, Legal, and Management Communications; Political Science -
Howard University
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