Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Anderson

Lancaster,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in food and sales industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
04.2023 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Stocking Associate

Journeys Shoes
05.2023 - 08.2023
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Streamlined stocking process for increased efficiency, following company guidelines and procedures.
  • Maximized sales floor appeal with timely merchandise replenishment and presentation.
  • Consistently met or exceeded productivity goals while ensuring compliance with safety guidelines.

Sales Associate

Journeys Shoes
02.2023 - 05.2023
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Sales Associate

Journeys Kidz
09.2021 - 02.2022
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Quartz Hill High School
Lancaster, CA
06.2022

Skills

  • POS Systems
  • Cash Handling
  • Up-Selling
  • Professional Demeanor
  • Excellent Math Skills
  • Reliability
  • Adaptability
  • Tech Savvy and familiar with Google drive, docs, sheets, and Microsoft word and excel
  • Complaint Resolution
  • Data Entry

Timeline

Stocking Associate

Journeys Shoes
05.2023 - 08.2023

Barista

Starbucks
04.2023 - Current

Sales Associate

Journeys Shoes
02.2023 - 05.2023

Sales Associate

Journeys Kidz
09.2021 - 02.2022

High School Diploma -

Quartz Hill High School

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Zoe Anderson