Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
BusinessAnalyst
Zoe Atkins

Zoe Atkins

Denver,CO

Summary

Accomplished in improving lead prospecting, customer acquisition and brand awareness. Offers top skills in planning and project management. Focused experienced in overseeing social media marketing for growing organizations.

Overview

5
5
years of professional experience

Work History

Social Media Specialist

KiwiCo, Inc
Denver, CO
11.2019 - Current
  • Managed Social Media accounts across various platforms (Facebook, Instagram, Twitter, TikTok)
  • Handled emails, chats, inbound calls, and outbound calls
  • Managed customer accounts
  • Trained onboarding employees within 6 months
  • Assisted customers with warm and professional attitude
  • Knowledgeable in various systems used in CS and social media platforms
  • Performed QA audits weekly for lead management review

Marketing and Advertising Content Assistant

JDoc Advertising and Marketing
Fort Lauderdale, FL
10.2015 - 11.2015
  • Established various advertising projects on freelance basis including print ads, social media content, and website ads.
  • Increased reach for local minor league sports teams by 50%
  • Managed social media posts for non-profit organizations (Twitter, Facebook, Instagram, LinkedIn)

Intern, Information Technology Internal Audit

TradeStation Group
Fort Lauderdale, FL
01.2015 - 09.2015
  • Conducted IT Internal audits in areas of Logical Access, New Hires and Terminations, Change
  • Management, Software Development Life Cycle and Entity Controls
  • Communicated audit findings and recommendations to management, including root causes of issues discovered; implemented management action plans and tracked findings through remediation
  • Conducted security audits with respect to McAfee DLP and Laptop Encryption, Active Directory and
  • Vulnerability Scans
  • Updated IT Internal Audit risk assessment to reflect current state
  • Assisted in mapping of IT controls to ISO 27001 security standards to help Trade Station achieve certification
  • Reviewed SSAE 16 audit reports (SOC1) and provided User Entity Controls to Senior Management for testing purposes
  • Updated Disaster Recovery/Business Continuity document based on feedback from business managers

Direct Support Professional

Mosaic of Northern Colorado
Loveland, CO
05.2013 - 02.2014
  • Provided direct personal care to 6 individuals with developmental and intellectual disabilities, ages 19-55
  • Managed different personality styles and mood changes day-to-day; developed understanding for unique individual challenges and capabilities
  • Maintained clean, safe, and well-organized patient environment
  • Led patient or group recreational activities for enhanced patient outcomes
  • Supervised daily activities and provided assistance to staff

Sales Associate

Victoria's Secret
Fort Collins, CO
12.2012 - 03.2013
  • Obtained knowledge of various products and customer service skills during peak holiday season
  • Utilized teamwork and communication skills in fast-paced environment
  • Established salesmanship through rapid learning and coachability

Brand and Reputation Team Intern

CH2M Hill
Denver, CO
05.2012 - 08.2012
  • Coordinated community investment projects
  • Outlined upcoming events, gave presentations on 3 projects which included United Way efforts, clean water project fundraising, and monetary contributions to wildfire relief
  • Social Media & News Stories: Wrote 5 news stories for company website; created awareness for community and company to actively engage employees; Facebook and Twitter updates on sponsored athletes during 2012 Summer Olympics
  • Worked well in team setting, providing support and guidance
  • Proven ability to develop and implement creative solutions to complex problems
  • Proved successful working within tight deadlines in fast-paced environment

Education

Bachelor of Science - Business Administration in Marketing

Colorado State University
Fort Collins, CO
12.2013

Skills

  • Customer service
  • Telecommunications
  • Time management
  • Team management and training
  • Problem solving
  • Excel
  • Powerpoint
  • Word
  • Marketing
  • Sales
  • Organizational Skills
  • Account Management
  • New Media Monitoring
  • Virtual Communities
  • Product Knowledge
  • Specialist Procedures
  • Team Oversight
  • Company Branding
  • Reading Comprehension
  • Audience Research
  • Social Media Trend Analysis
  • Customer Inquiries
  • Critical Content Escalation
  • Brand Management
  • Brand Development
  • Client Relationship Management
  • Web Analytics
  • Social Media Posting

Languages

Spanish
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Social Media Specialist

KiwiCo, Inc
11.2019 - Current

Marketing and Advertising Content Assistant

JDoc Advertising and Marketing
10.2015 - 11.2015

Intern, Information Technology Internal Audit

TradeStation Group
01.2015 - 09.2015

Direct Support Professional

Mosaic of Northern Colorado
05.2013 - 02.2014

Sales Associate

Victoria's Secret
12.2012 - 03.2013

Brand and Reputation Team Intern

CH2M Hill
05.2012 - 08.2012

Bachelor of Science - Business Administration in Marketing

Colorado State University

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Zoe Atkins