Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Barlow

Jacksonville

Summary

Customer service professional with a strong track record of resolving issues through efficient service and clear communication. Skilled in handling challenging situations with a calm and professional demeanor. Proven ability to turn dissatisfied customers into loyal advocates through personalized support. Dedicated to delivering exceptional service and fostering positive client relationships.

Overview

12
12
years of professional experience

Work History

Stay At Home Mom

Self-Employed
09.2017 - Current
  • Formulated and balanced budget, paying bills and identifying cost-saving opportunities for a 2 adults and 3 children.
  • Coordinate medical appointments for all family members and follow up with health care providers.
  • Took responsibility for all household duties while spouse was away 5 days a week for work in Virginia.

Front Desk

Big Meadows Lodge
05.2017 - 07.2017
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Account Manager

Discover Financial
07.2016 - 03.2017
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Reached out to approximately 500 account holders daily.

Store Associate

Bed Bath and Beyond
11.2015 - 07.2016
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Patient Access Specialist

Beaufort Memorial Hospital
01.2015 - 10.2015
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Prepared patient identification band and completed admissions papers.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Store Associate

Peebles Department Store
04.2014 - 12.2014
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Stayed current on company offerings and industry trends.

Front Desk

The Commodore Hotel
07.2013 - 02.2014
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Manitou Springs High School
Manitou Springs, CO
06.2013

Skills

  • Collaborative teamwork
  • Proficient in high-pressure environments
  • Team leadership
  • Effective time management
  • Skilled at prioritizing tasks simultaneously
  • Experienced in managing conflicts
  • Remote office availability
  • Active listening
  • Organizational skills
  • Data management
  • Good Telephone Etiquette

Timeline

Stay At Home Mom

Self-Employed
09.2017 - Current

Front Desk

Big Meadows Lodge
05.2017 - 07.2017

Account Manager

Discover Financial
07.2016 - 03.2017

Store Associate

Bed Bath and Beyond
11.2015 - 07.2016

Patient Access Specialist

Beaufort Memorial Hospital
01.2015 - 10.2015

Store Associate

Peebles Department Store
04.2014 - 12.2014

Front Desk

The Commodore Hotel
07.2013 - 02.2014

High School Diploma -

Manitou Springs High School

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