ZOE BELLAMY
Houston,TX
Summary
Dynamic front desk professional with a track record of enhancing guest relations at Goldfish Swim School by leveraging exceptional communication skills and adaptability. Excelled in conflict resolution and time management, consistently ensuring customer satisfaction. Proficient in Microsoft Office Suite and POS systems, demonstrating a positive attitude and professionalism in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Representative
Elite MMA Gym
1010 Bade St. Houston, Texas
03.2024 - Current
- Increased user satisfaction by providing prompt and efficient technical support to clients.
- Maintained accurate documentation on all systems, ensuring ease of access and reference for troubleshooting purposes.
- Conducted thorough analysis of system logs, identifying trends and areas for improvement in system performance.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Managed reservations system effectively, minimizing mix-ups and overbookings.
- Compiled weekly occupancy reports for management review, aiding in informed decision-making processes regarding staffing levels and promotions.
Front Desk Representative
Goldfish Swim School
11.2022 - Current
- Performed administrative duties such as filing paperwork and preparing reports
- Resolved guest complaints in a timely manner while maintaining high levels of customer satisfaction
- Answered incoming calls in a friendly and professional manner, directing them to the appropriate personnel or department
- Operated office equipment such as copiers, printers, scanners, fax machines
- Maintained a professional appearance and demeanor at all times
- Processed payments accurately using cash register and credit card machines
- Demonstrated strong organizational skills by managing multiple tasks simultaneously in a fast-paced environment
- Kept front desk area organized, tidy, and presentable at all times
- Greeted customers warmly and enthusiastically, providing excellent customer service
- Contributed ideas for improving processes related to front desk operations
- Inputted data into database system accurately and efficiently.
- Delivered end-user training sessions on new software applications or hardware installations to promote adoption rates among employees.
- Provided exceptional customer service by responding promptly to user requests for technical support, consistently resolving issues in a timely manner.
- Streamlined troubleshooting processes for quicker issue resolution, reducing downtime for users.
- Conducted thorough assessments of system performance issues, identifying root causes and implementing corrective actions as needed.
- Mentored junior technicians by sharing technical knowledge and providing guidance on best practices, fostering a supportive team environment focused on continuous improvement.
- Explained to customers and demonstrated how specific system works.
Server
Fogo De Chao
05.2022 - 11.2022
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Memorized menu to help diners make informed meal choices
- Processed payments and completed register transactions accurately
- Used focus and memorization skills to keep track of tables and remember orders
- Exercised focus and concentration to keep track of tables and remember orders
- Delivered customer checks and securely processed credit card or cash payments.
Education
Bachelor Of Business Administration -
Houston Baptist University
Houston, TXSkills
- Correspondence Management
- Multi-Line Phone Systems
- Effective Planning
- Conflict Management
- File Management
- Active Listening
- Adaptability
- Telephone Etiquette
- Excellent Communication
- Conflict Resolution
- Decision Making
- Customer Service
- Multitasking Abilities
- Microsoft Office Suite
- Problem Solving
- Record Keeping
- Scheduling Appointments
- Attention to Detail
- Guest Relations
- Administrative Support
- Data Backup and Recovery
- Maintenance Scheduling
- Application support
- User Training
- Database Administration
- Account Management
- Sales Development
- Account development
- New account creation
Certification
BLS Certified
References
Lashawn Portee, Goldfish Swim School, Assistant General Manager, (281) 630-1565, lashawnportee@goldfishss.com
Timeline
Front Desk Representative
Elite MMA Gym
03.2024 - Current
Front Desk Representative
Goldfish Swim School
11.2022 - Current
Server
Fogo De Chao
05.2022 - 11.2022
Bachelor Of Business Administration -
Houston Baptist University