Carolyn Berg
Williams,AZ
Summary
Positive, analytical, and detail-oriented working professional with strong ability to grasp financial concepts quickly and apply them effectively. Possesses solid understanding of financial principles and regulations, with skills in data analysis and client communication. Committed to providing top notch customer service and ensuring customer satisfaction. I am looking to transition into a remote role that I can utilize my attention to detail and interpersonal skills in.
Overview
30
30
years of professional experience
Work History
Office Manager
Canyon Gateway RV and Glamping Park
10.2019 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Built positive relationships with customers by providing exceptional customer service.
- Reviewed time records employees to verify accuracy of information.
- Achieved streamlined payroll processing, ensuring accurate and timely employee payments.
Polar Express Santa Photos
Magic Memories
11.2019 - 01.2020
- Greeted Customers with Holiday Spirit
- Assisted families with taking photographs with Santa.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Increased sales by effectively recommending products based on customers'' needs and preferences.
- Worked effectively in fast-paced environments.
PROPERTY MANAGER
EXODYNE BUSINESS PARK
09.1996 - 10.1999
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
RECEPTIONIST
AMERICAN FAMILY INSURANCE
06.1995 - 09.1996
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Developed strong relationships with clients, fostering trust and loyalty to the company.
- Consistently maintained courteous phone etiquette when engaging with callers seeking assistance.
Education
HIGH SCHOOL DIPLOMA -
MOON VALLEY HIGH SCHOOL
Phoenix, AZ06.1982
Skills
- Property Management (3 years)
- Word (10 years)
- Microsoft Word (10 years)
- Accounts Payable (10 years)
- Front Desk (10 years)
- Schedule Management (5 years)
- Filing (10 years)
- Data Entry (2 years)
- Billing (10 years)
- Microsoft (10 years)
- Clerical Experience (10 years)
- Inventory (10 years)
- Microsoft Office (10 years)
- Management (10 years)
- Organizational Skills (10 years)
- Microsoft Outlook (10 years)
- Property Leasing (5 years)
- Office Management (10 years)
- Property Leasing (3 years)
- Bookkeeping (10 years)
- Accounts Receivable (10 years)
- Accounting (10 years)
- Guest services (10 years)
- Payroll (5 years)
- Office Administration (10 years)
- QuickBooks
- Sales
- POS
- Analysis skills
- Cash handling
- Cash register
- Microsoft Excel
Timeline
Polar Express Santa Photos
Magic Memories
11.2019 - 01.2020
Office Manager
Canyon Gateway RV and Glamping Park
10.2019 - Current
PROPERTY MANAGER
EXODYNE BUSINESS PARK
09.1996 - 10.1999
RECEPTIONIST
AMERICAN FAMILY INSURANCE
06.1995 - 09.1996
HIGH SCHOOL DIPLOMA -
MOON VALLEY HIGH SCHOOL
Similar Profiles
Emilee FisherEmilee Fisher
RV Park Front Desk at Republic RV ParkRV Park Front Desk at Republic RV Park
Mendy Jackson-HughittMendy Jackson-Hughitt
Owner at Waco North RV Park and CampgroundOwner at Waco North RV Park and Campground
Stephanie JennerStephanie Jenner
Office Manager at Fair Harbor Rv ParkOffice Manager at Fair Harbor Rv Park