Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Generic

Zoe Bonilla

Orlando,FL

Summary

Call

Overview

34
34
years of professional experience

Work History

Assistant Teacher

Rosen Preschool
05.2021 - Current
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
  • Worked with teacher to identify and target opportunities for instructional improvements.
  • Assisted in implementation of new learning tools, systems and materials.
  • Assisted with preparation of teaching materials and resources, streamlining lesson execution.
  • Adapted teaching strategies to accommodate virtual learning environments, maintaining student engagement.
  • Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
  • Helped students explore concepts with engaging, learning-focused activities.

Hskp Room Att. Hskp SupervisoHskp Office Manager

.Rosen Plaza
06.1991 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Guest Relations Agent

Rosen Hotels & Resorts
07.1991 - 01.2020
  • Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
  • Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment
  • Immediately notified housekeeping and the maintenance department about guest room issues, such as [Type] and [Type], in order to expedite resolution
  • Improved customer retention by using quick response and dynamic service skills to build relationships with patrons
  • Went above and beyond for my guests, including making outside venue reservations and organizing tours
  • Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away

Guest Serv ,loss Prevention,cashier

Ross Dress for Less
11.2009 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Reduced processing errors by meticulously following transaction procedures.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Cashier,Station Supervisor

Amway Magic Basketball
02.2009 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Education

Some college (No degree) - Criminology

Turabo University
Juncos

Skills

  • Customer service
  • Operational improvement
  • Problem-solving skills
  • Organization
  • Communications
  • Project organization
  • Problem resolution

Hobbies

Own my small business Diaper cakes ,natural soaps,personize pens.

And I play softball

Languages

English and Spanish
Professional Working

Timeline

Assistant Teacher

Rosen Preschool
05.2021 - Current

Guest Serv ,loss Prevention,cashier

Ross Dress for Less
11.2009 - 12.2019

Cashier,Station Supervisor

Amway Magic Basketball
02.2009 - 01.2019

Guest Relations Agent

Rosen Hotels & Resorts
07.1991 - 01.2020

Hskp Room Att. Hskp SupervisoHskp Office Manager

.Rosen Plaza
06.1991 - Current

Some college (No degree) - Criminology

Turabo University

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Zoe Bonilla