Zoe Bonilla
Orlando,FL
Summary
Call
Overview
34
34
years of professional experience
Work History
Assistant Teacher
Rosen Preschool
Orlando, FL
05.2021 - Current
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Assisted in implementation of new learning tools, systems and materials.
- Assisted with preparation of teaching materials and resources, streamlining lesson execution.
- Adapted teaching strategies to accommodate virtual learning environments, maintaining student engagement.
- Fostered positive and supportive classroom atmosphere, encouraging student participation and confidence.
- Helped students explore concepts with engaging, learning-focused activities.
Hskp Room Att. Hskp SupervisoHskp Office Manager
.Rosen Plaza
9700 International Drive
06.1991 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Guest Relations Agent
Rosen Hotels & Resorts
Orlando, FL
07.1991 - 01.2020
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
- Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment
- Immediately notified housekeeping and the maintenance department about guest room issues, such as [Type] and [Type], in order to expedite resolution
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons
- Went above and beyond for my guests, including making outside venue reservations and organizing tours
- Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away
Guest Serv ,loss Prevention,cashier
Ross Dress for Less
Orlando FL
11.2009 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Reduced processing errors by meticulously following transaction procedures.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Cashier,Station Supervisor
Amway Magic Basketball
Orlando FL
02.2009 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Some college (No degree) - Criminology
Turabo University
JuncosSkills
- Customer service
- Operational improvement
- Problem-solving skills
- Organization
- Communications
- Project organization
- Problem resolution
Hobbies
Own my small business Diaper cakes ,natural soaps,personize pens.
And I play softball
Languages
English and Spanish
Professional Working
Timeline
Assistant Teacher
Rosen Preschool
05.2021 - Current
Guest Serv ,loss Prevention,cashier
Ross Dress for Less
11.2009 - 12.2019
Cashier,Station Supervisor
Amway Magic Basketball
02.2009 - 01.2019
Guest Relations Agent
Rosen Hotels & Resorts
07.1991 - 01.2020
Hskp Room Att. Hskp SupervisoHskp Office Manager
.Rosen Plaza
06.1991 - Current
Some college (No degree) - Criminology
Turabo University