Zoe Bradley
Metairie,LA
Summary
Operations and healthcare professional with experience in coordinating complex workflows, emergency response, and patient transfer operations in fast paced environments. Skilled in communication, logistics coordination, documentation, and cross functional collaboration, with a strong ability to manage competing priorities and support efficient operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Coordinator
LCMC Health
New Orleans, LA
01.2024 - Current
- Orchestrated complex interfacility patient transfers (13,000 in 2025) across a multi-hospital system, ensuring seamless coordination of clinical and logistical workflows
- Served as central liaison between physicians, nursing teams, and referring facilities, streamlining placement decisions and reduce transfer delays
- Led the development and implementation of standardized workflow for LOPA transfers.
- Trained and onboarded new team members through structured, multi-week programs, improving team consistency and operational efficiency.
- Applied clinical judgement and critical thinking to guide patient placement, prioritizing safety, efficiency, and quality of care.
SES Assistant Supervisor/EMT
Erickson Senior Living
Richardson, TX
06.2022 - 01.2024
- Coordinated emergency medical response and patient care operations for a senior living community serving 1,400+ residents and staff.
- Supervised and delegated responsibilities across a team of 3-4 EMTs to ensure efficient emergency response, continuity of care, and operational readiness,
- Delivered rapid patient assessment, stabilization, and prehospital interventions while maintaining accuracy and composure in high pressure situations.
- Authored and reviewed detailed incident documentation and maintained emergency equipment and operational readiness in compliance with healthcare and safety standards.
- Collaborated with nursing staff, physicians, EMS agencies, and emergency personnel to coordinate patient care, transfers, and incident response.
- Trained and mentored newly hired EMT staff on emergency response procedures, operational workflows, and patient care standards.
Barista/Bartender
Ascension Coffee
Plano, TX
05.2021 - 09.2021
- Delivered high quality customer service in a fast paced hospitality environment while managing multiple priorities and maintaining operation efficiency.
- Coordinated with event and catering staff to support food and beverage service for events of up to 300 guests.
Team Member
Raising Cane's
Denton, TX
05.2020 - 08.2020
- Collaborated with high volume team operations to maintain efficiency and customer service standards in a fast paced environment.
Shift Manager
Shipley's Donuts
Metairie, LA
03.2018 - 08.2019
- Supervised daily shift operations, employee scheduling, and cash handling to support efficient business operations.
- Assisted in maintaining consistent service standards through problem solving, team coordination, and customer interactions.
Education
Bachelor of Arts - Biology
The University of Texas At Dallas
Richardson, TX12-2023
Advanced Emergency Medical Technician -
University Emergency Medical Response
Richardson, TX10-2022
Emergency Medical Technician - Basic -
University Emergency Medical Response
Richardson, TX05-2022
Skills
- Patient transfer coordination
- Prehospital care
- Patient assessment & stabilization
- Healthcare operations
- Workflow optimization
- Documentation
- Interdisciplinary communication
- IV administration
- Crisis management
- Regulatory compliance
- Team coordination & training
Certification
- Certified Advanced Emergency Medical Technician, National Registry of Emergency Medical Technicians - September 2022 - Present
- Basic Life Support, American Red Cross - November 2025 - November 2027
Timeline
Intake Coordinator
LCMC Health
01.2024 - Current
SES Assistant Supervisor/EMT
Erickson Senior Living
06.2022 - 01.2024
Barista/Bartender
Ascension Coffee
05.2021 - 09.2021
Team Member
Raising Cane's
05.2020 - 08.2020
Shift Manager
Shipley's Donuts
03.2018 - 08.2019
Bachelor of Arts - Biology
The University of Texas At Dallas
Advanced Emergency Medical Technician -
University Emergency Medical Response
Emergency Medical Technician - Basic -
University Emergency Medical Response