Zoe Bratcher
Lubbock,TX
Summary
Achieved significant customer loyalty through strategic sales and service initiatives, demonstrating a goal-oriented approach and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Greg Bratcher State Farm
San Angelo, TX
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales/Service Associate
Jason Grisham State Farm
Lubbock, TX
06.2023 - 08.2024
- Assisted patients with understanding personalized insurance coverage and benefits.
- Developed quotes and delivered applications for insurance products.
- Prepared applications, documents and data to renew insurance policies.
- Developed sales strategies to increase sales of insurance policies.
Social Media/PR Intern
JBG Social Media Agency
New York, NY
05.2022 - 08.2022
- Sorted and organized files, spreadsheets, and reports.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Provided project progress updates and proposed solutions to issues.
- Collaborated with senior management on new initiatives to build confidence.
Sales Associate
Red Raider Outfitter
Lubbock, TX
01.2022 - 06.2022
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Server
Outback Steakhouse
Lubbock, TX
05.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Upsold high-profit items to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Discount and Billing Coordinator
Greg Bratcher State Farm
San Angelo, TX
03.2020 - 08.2020
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
Education
Bachelor of Arts - Public Relations
Texas Tech University
05.2024
Skills
- Social Media
- Multitasking Abilities
- Excellent Communication
- Goal-Oriented
- Organization
Certification
- Licensed in Property, Casualty, Life and Health Insurance in the State of Texas.
Timeline
Customer Service Representative
Greg Bratcher State Farm
08.2024 - Current
Sales/Service Associate
Jason Grisham State Farm
06.2023 - 08.2024
Social Media/PR Intern
JBG Social Media Agency
05.2022 - 08.2022
Sales Associate
Red Raider Outfitter
01.2022 - 06.2022
Server
Outback Steakhouse
05.2021 - 12.2021
Discount and Billing Coordinator
Greg Bratcher State Farm
03.2020 - 08.2020
Bachelor of Arts - Public Relations
Texas Tech University
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