Zoe Bright
Washington
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Manager
Hearing Doctors
06.2023 - Current
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Spearheaded recruitment and hiring process and compiled training materials for new and existing team members.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
Technician
Hearing Doctors
05.2024 - Current
- Performed Vestibular testing on patients
- Wrote patient reports
- Scheduled follow up appointments
Patient Care Coordinator
Hearing Doctors
06.2023 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Hostess
Mi Casa
06.2021 - 04.2023
Education
Bachelor of Science - Biology
Howard University
Washington, DC05-2021
Skills
- Customer service
- Team Training
- Customer rapport
- Works Well Under Pressure
- SOP enforcement
- Inventory oversight
- Issue resolution
- Documentation and reporting
- Attention to detail
- Work Planning and Prioritization
- Problem-solving
- Critical thinking
Certification
- Certified Vestibular Technician, Hearing Doctors - 2024 - Current
Timeline
Technician
Hearing Doctors
05.2024 - Current
Business Manager
Hearing Doctors
06.2023 - Current
Patient Care Coordinator
Hearing Doctors
06.2023 - Current
Hostess
Mi Casa
06.2021 - 04.2023
Bachelor of Science - Biology
Howard University
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