Zoe Burley
Dayton
Summary
Highly responsible and ambitious individual with exceptional communication skills and a strong ability to manage time effectively. Thrives in team environments and excels at multitasking even in high-pressure situations. Meticulous attention to detail is a hallmark of work, ensuring nothing is overlooked. Possesses excellent interpersonal skills, making it easy to connect with customers and provide exceptional customer service.
Overview
2026
2026
years of professional experience
Work History
Cashier, Cleaner, Stocker
SweetFrog
- Learned how to clean and take care of machines properly
- Engaging with customers
- Working well with my coworkers
- Learned how to manage a lot of customers at once
- Kept a clean and sanitized area
- Cashier skills like handling money, giving back change, worked on a iPad, customer service, worked with credit cards
Host
Roosters
- Maintained composure in high-pressure situations during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Online Grocery Pickup Associate
Kroger
Washington Court House, OH
- Collaborated effectively with team members.
- Excelled in a high-energy organizational setting.
- Managed online order fulfillment efficiently.
- Ensured accurate placement of orders into designated transport vehicles.
- Handled financial transactions and promotional offers.
- Maintained high standards of customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Cashier/Hostess/Server
Chick-fil-A Restaurants
Dayton, OH
11.2024 - Current
- Served food with a smile and in a timely manner
- Made the drinks such as coffee, milkshakes, and fountain drinks
- Took orders in and outside of restaurant in a kind, respectful manner
- Maintained high standards of customer service during the fast paced operations
- Communicated clearly and positively with customers and coworkers
- Handled money and credit card transactions quickly and accurately
- Cleaned and kept organized area, and stocked up when needed
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Cashier
Walmart
Washington Court House, OH
07.2022 - 05.2024
- Engaging with customers being helpful and respectful
- Trained new cashiers, became a leader when needed be
- Performed cashier duties like handling money, checks and credit/debit cards
- Greeting and acknowledging customers
- Dealing with hundreds of customers daily
- Worked in apparel for months
- Knowledge on dealing with price changes, tagging clothes, stocking shelves, organizing the surrounding areas, picking and cleaning up the space around me
- On occasion helping out other departments, knowledge on those other areas such as pickup and delivery, electronics and being a cashier
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Ohio Virtual Academy
05.2024
Skills
- Retail Sales
- Organizational Skills
- Custodial experience
- Cleaning Experience
- Cash Handling
- Communication skills
- Time management
- Multitasking
- Attention to detail
- Customer service
- Food Preparation
- Merchandising
- Residential cleaning
- Cashiering
- Work ethic and integrity
- Time management skills
- Patience and empathy
Timeline
Cashier/Hostess/Server
Chick-fil-A Restaurants
11.2024 - Current
Cashier
Walmart
07.2022 - 05.2024
Ohio Virtual Academy
Cashier, Cleaner, Stocker
SweetFrog
Host
Roosters
Online Grocery Pickup Associate
Kroger