ZOE BURNS
Oakwood,GA
Summary
Resolves faults by troubleshooting, diagnosing, and fixing diverse problems. Adapts easily to challenges of each work assignments. Familiar to programs such as SMART, Word, ADB and command line interface.
Overview
12
12
years of professional experience
Work History
Repair Technician
Kelly Services -Zebra
, MI
07.2025 - Current
- Diagnosed equipment malfunctions and repaired devices to restore functionality and minimize downtime.
- Utilized diagnostic tools and software to analyze performance data, identifying problems and ensuring optimal device operation.
- Collaborated with team members to troubleshoot and resolve technical issues, enhancing overall team efficiency.
Case Aide
Chemung County Children and Family Services
Elmira, NY
06.2021 - 05.2023
- Guided clients through complex government assistance programs, such as Medicaid or SNAP, ensuring access to necessary resources
- Documented client progress, treatment plans, and case management activities to support effective service delivery
- Conducted phone interviews with clients and local agencies to gather necessary information.
Retail Sales Associate
Best Buy
Big Flats, NY
11.2018 - 05.2021
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Maintained accurate inventory records and conducted regular stock checks, ensuring availability of products for customers
- Trained new sales associates, guiding them on company policies and best practices to enhance team performance
Food Service Worker
JDs Pizza/tavern
Erin, NY
07.2014 - 07.2020
- Prepared and served food and beverages to customers, ensuring timely service and enhancing customer satisfaction
- Provided excellent customer service by addressing customer inquiries, concerns, and special requests
- Assisted with inventory management by monitoring stock levels and rotating products.
- Assisted with inventory management by monitoring stock levels, rotating products, and restocking supplies as needed
Order Picker
CVS Distribution
Chemung, NY
07.2017 - 11.2018
- Picked and packed customer orders accurately per specifications, ensuring timely fulfillment
- Labeled, packaged, and sealed orders meticulously to minimize damage during transportation
- Adhered to safety protocols and upheld cleanliness standards to promote a safe work environment
- Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
Skills
- Repairing electronic devices
- Diagnostic troubleshooting
- Preventive maintenance
- Cross-trained on devices
- Collaborating on troubleshooting
- Attention to detail
Timeline
Repair Technician
Kelly Services -Zebra
07.2025 - Current
Case Aide
Chemung County Children and Family Services
06.2021 - 05.2023
Retail Sales Associate
Best Buy
11.2018 - 05.2021
Order Picker
CVS Distribution
07.2017 - 11.2018
Food Service Worker
JDs Pizza/tavern
07.2014 - 07.2020