Summary
Overview
Work History
Education
Skills
Timeline
Generic

ZOE BYRON

Starkville,MS

Summary

I am a 24 year old driven worker with extensive experience in customer service, document preparation, MS Office, alongside many other skills. I am highly skilled at multitasking and prioritising tasks to complete projects on time and determine appropriate courses of action. Committed to streamlining processes to facilitate growth in any area I am working in. I would describe myself as a very interactive and highly innovative person with a versatile set of skills. I take any task seriously but I’m able to see things in perspective and believe I’m easy-going to work with. I cope well in difficult situations, as I manage very well on finding the ideal solution. I am an extremely motivated and enthusiastic individual who is grateful for the chances I obtain. I am very dependable who is great with time management, and I am always energetic to earn new skills. Above all, I would say I am an organised and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Legal Assistant

Makinson D'Apice Lawyers
01.2024 - 06.2024
  • I worked as a legal secretary at Makinson d’Apice lawyers in Sydney. This was a 6 month position due to visa regulations.
  • I was responsible for providing professional support to the solicitors and legal executives, I was responsible for providing clerical and administrative duties within the organisation
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Being the first point of call for clients and subsequently taking a messages to provide to the relevant inform fee earner and/or answering any queries the client had
  • Many times I encountered and dealt with clients dealing with the harsh reality of domestic violence, which involves a sympathetic and empathetic demeanour in addition to being realistic and factual
  • I help to prepare briefs to counsel, participate in the processing draft correspondence and prepare court documents with my fee earner
  • I also attend upon clients to take their instructions and subsequently draft a statement on their behalf
  • I was responsible for costing client files, producing and processing interim and final bills (both private and public funded), and if necessary arrange credit management agreements
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
  • I am also responsible for meeting with clients to take details to complete legal aid applications and subsequent paperwork.

Waitress

La Vita Restaurant
03.2023 - 06.2023
  • Silver service waitressing and bar tending
  • Fine dining providing an intimate experience for guests through the most professional of service skills and excellent verbal and written English
  • Cash handling
  • Excellent customer service skills while maintaining a positive attitude.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Call Handler

Victim Support Scotland
11.2021 - 01.2023
  • I volunteered at Victim Support Scotland as an opportunity to enhance my knowledge and experience within the legal field
  • During my time at Victim Support I have engaged in different learning styles which gave me the tools to be able to handle various phone calls from victims who may phone in asking for help regarding the safety of their environment and help within their court case
  • I also managed to create a professional relationship with these individuals over time until they find themselves in a safer and healthier environment
  • I have also had the opportunity to help these individuals emotionally while they act as a witness in court.
  • Connected callers with appropriate professional, department, or business.
  • Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.

Case Manager

GCU Law Clinic
09.2021 - 05.2022
  • While I volunteered at Glasgow Caledonian University Law Clinic, I was responsible for dealing with a housing issue case
  • I met with my client via Skype where she explained the details of the case
  • I asked my client both open and closed questions to further my knowledge in their situation
  • Following from this, I explained to the client what the next steps would be
  • I met with a solicitor from Sheridan’s Law Office who supervised the Statement of Facts and the Advice Letter which I prepared for my client
  • While I was at GCU Law Clinic I acted as a solicitor to clients and dealt firsthand with their case and paperwork.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

Case Manager

Miscarriages of Justice Organisation
09.2021 - 04.2022
  • During my time at MOJO I looked over different cases to determine if they had a claim to factual innocence
  • To do this, I would understand the facts of the case and the arguments used by both the Crown and defence and how they landed upon a guilty charge
  • If I found any arguable points of appeal I would then begin to draft a review to the Scottish Criminal Cases Review Commission regarding such case
  • I was also in charge of sending emails to client updating them of any changes in their case.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

Sales Assistant

Greggs
05.2018 - 11.2020
  • During my time at Greggs, I have improved my capabilities drastically from getting trained on multiple roles within the shop
  • I work the front of shop with the customers, taking their order, helping them when they have any queries they might have and making sure the shop is clean and tidy throughout the day
  • I began my shift at 6am and make up a batch of averaged 140 sandwiches for the day, ensuring that I follow all of the health and hygiene protocols
  • I am also able to effectively open and close the shop in time and to all of Greggs standards.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Waitress

Burger and Bun
06.2017 - 05.2018
  • During this role, I was responsible for taking food and drink orders, running food and drinks to tables, ensuring the customer enjoys their time in the restaurant and providing high quality professional customer service
  • Having a positive attitude is essential when working in a restaurant
  • Flexibility from working across all areas of the establishment including alcohol service, barista, waitressing and basic food preparation
  • Great verbal communication and active listening skills.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Bachelor of Arts - Law

Glasgow Caledonian University
Scotland
06.2023

Skills

  • Fast Learner
  • Scheduling/Planning
  • Microsoft Office
  • File Organization
  • Calendar Management
  • Legal Document Preparation
  • Client Communication
  • Administrative Support
  • Document Preparation
  • Legal Research
  • Client Relations
  • Interviewing Clients
  • Document drafting
  • Document filing
  • Writing and editing
  • Client Support
  • Proofreading
  • Task Prioritization
  • Office Management
  • Legal/Court Processes
  • Exceptional telephone etiquette
  • Client service and support
  • Organizational Efficiency
  • Case Management
  • Document Editing
  • Advanced word processing
  • Document Control
  • Data Management
  • Legal Terminology
  • Legal writing
  • Database Management
  • Ethics compliance
  • Relationship Building
  • Attention to Detail
  • Critical Thinking
  • Customer Service
  • Proficient in MS Office
  • Document organization
  • Effective Multitasking
  • Appointment Scheduling
  • Workload Management
  • Good Judgment and Decision Making
  • Work Prioritization
  • Research and data collection

Timeline

Legal Assistant

Makinson D'Apice Lawyers
01.2024 - 06.2024

Waitress

La Vita Restaurant
03.2023 - 06.2023

Call Handler

Victim Support Scotland
11.2021 - 01.2023

Case Manager

GCU Law Clinic
09.2021 - 05.2022

Case Manager

Miscarriages of Justice Organisation
09.2021 - 04.2022

Sales Assistant

Greggs
05.2018 - 11.2020

Waitress

Burger and Bun
06.2017 - 05.2018

Bachelor of Arts - Law

Glasgow Caledonian University

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