Zoe Canesa
Tigre,Buenos Aires
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Care Agent
Fluid Truck
04.2024 - Current
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Contributed towards a positive working environment by actively supporting colleagues during busy periods or when faced with challenging situations.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
Au Pair
CHI
12.2021 - 01.2024
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
Au Pair
Aupair Experience and Travel
02.2021 - 12.2021
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
Au Pair
Cultural Care
02.2018 - 09.2020
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Improved children''s language skills through engaging conversations and interactive language games.
- Enhanced family''s daily routine by providing attentive childcare and maintaining a safe, nurturing environment.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
Insurance Intern
HSBC Bank
04.2017 - 02.2018
- Streamlined office operations with effective organizational skills and attention to detail, leading to increased productivity.
- Managed customer databases effectively, ensuring data accuracy for prompt claim processing, underwriting decisions, and policy renewals.
- Handled confidential documents with utmost care and discretion while working closely with senior team members to support underwriting and claims processes.
- Exceeded personal performance goals consistently by remaining proactive in seeking out learning opportunities regarding insurance products services.
Customer Service Agent
ADT Security Services
05.2016 - 04.2017
- Assisted customers with inquiries regarding products and services through phone, email, and chat
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
Cashier Specialist
Hipódromo de San Isidro
12.2013 - 06.2016
- Verified the accuracy of cash register operations before, during and after each shift
- Provided assistance to other employees when needed for special projects or peak times
- Operated a point-of-sale system efficiently while following established procedures
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and assist in administrative tasks
Education
High School Diploma -
Escuela De La Comunidad Cristiana
12.2012
Skills
- Schedule Management
- Conflict Mediation
- Outstanding Communication Skills
- Problem-solving abilities
- Multitasking
- Data Entry
- Teamwork and Collaboration
- Critical Thinking
- Call center experience
- Complaint Handling
- CRM Software
Certification
- Business and Marketing certificate, Long Island University (LIU), 2018
- Childhood development and Diverse Learners certificate, Long Island University (LIU), 2018
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Care Agent
Fluid Truck
04.2024 - Current
Au Pair
CHI
12.2021 - 01.2024
Au Pair
Aupair Experience and Travel
02.2021 - 12.2021
Au Pair
Cultural Care
02.2018 - 09.2020
Insurance Intern
HSBC Bank
04.2017 - 02.2018
Customer Service Agent
ADT Security Services
05.2016 - 04.2017
Cashier Specialist
Hipódromo de San Isidro
12.2013 - 06.2016
High School Diploma -
Escuela De La Comunidad Cristiana
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