Zoe Carpentieri
Queens,NY
Summary
Quality-driven Operations Analyst skilled at collecting and analyzing information. Veteran forecaster with skills in generating reports, optimizing workflows, and presenting trends in order to help business plan and improve operations. Bringing 4 years of experience with SaaS and tech companies, and passion for making a difference.
Overview
4
4
years of professional experience
Work History
SALES OPERATIONS ANALYST
Massage Envy
Port Washington, NY
06.2023 - Current
- Optimize internal workflows around the management of over $41,000 of recurring monthly income.
- Leverage Excel and company databases to compile weekly and monthly reports for the District and Regional Managers outlining sales performance for a team of 15
OPERATIONS ANALYST II
Commscope
New York, NY
03.2022 - 08.2023
- Worked directly with between 20-25 specialized clients to build and maintain virtual data centers which held business critical information
- Created new processes and methodologies to promote efficiency and productivity for sales team members
SALES OPERATIONS ANALYST
Pax8
New York, NY
10.2022 - 01.2023
- Enhanced the onboarding procedure for more than 50 new clients daily by implementing tailored data management tools, leading to a 30% acceleration in the onboarding process
- Worked as part of a team to build and maintain dashboards in Salesforce and Looker to track lead and client data
SALES OPERATIONS ANALYST
Dstillery
New York, NY
05.2021 - 03.2022
- Created features within Salesforce dashboards to support multi-regional sales teams in realizing more than $25 million in billed expenditures by collaborating closely with a Salesforce Administrator to develop customized dashboard solutions
- Additionally, conducted analysis on third-party data to uncover industry trends and optimal methodologies
SALES SUPPORT SPECIALIST
Articulate
New York, NY
08.2020 - 05.2021
- Implemented features within Looker dashboards to enhance upsell recommendations for the sales team resulting in a 42% increase in renewals within the first quarter of 2021
- Ensured the effective operation of 10-15 cross-team through collaboration with Salesforce Admin and constructed customized Salesforce export-ready Excel templates.
Education
Bachelors of Science in Business Administration -
SUNY Potsdam
01.2016
Skills
- DATA: SQL Tableau Looker Salesforce (Reporting & Dashboards) Advanced Excel Data Cleaning
- TASK MANAGEMENT: Trello ZenDesk Jira Workflow Optimization Cross-functional Coordination
- COMMUNICATION: Impeccable Written & Verbal Communication Email & Text Support Internal Support
Timeline
SALES OPERATIONS ANALYST
Massage Envy
06.2023 - Current
SALES OPERATIONS ANALYST
Pax8
10.2022 - 01.2023
OPERATIONS ANALYST II
Commscope
03.2022 - 08.2023
SALES OPERATIONS ANALYST
Dstillery
05.2021 - 03.2022
SALES SUPPORT SPECIALIST
Articulate
08.2020 - 05.2021
Bachelors of Science in Business Administration -
SUNY Potsdam
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