Zoe Chadwell
Mobile,AL
Summary
Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in the sales and management industry.
Overview
4
4
years of professional experience
Work History
Small Business Owner (Recharge Nutrition)
Self-employeed
09.2022 - 07.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced financial inconsistencies while assessing and verifying sales and expense reports.
- Observed each employee's individual strengths and initiated a training program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interacted well with customers to build connections and nurture relationships.
- Promoted business via social media to generate leads and maximize brand identity.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative inventory management practices to minimize stockouts and reduce overhead costs.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
- Created a work schedule weekly that worked well with all employee obligations.
Tea Barista
Semmes Nutrition
05.2021 - 09.2022
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new employees, sharing knowledge and expertise of teas, customer service, and merchandise.
- Helped management keep adequate supply on hand by notifying of shortages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on tea options, promoting upselling opportunities and enhancing their overall experience.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Maintained a clean and organized workspace for optimal productivity and safety.
Front of House Staff Member
Chick-fil-A
06.2019 - 09.2019
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Utilized POS system to receive and process food and beverage orders.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Processed customer payments and balanced cash drawers.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
Education
Bachelor of Science - Mathematics And Secondary Education
University of South Alabama
Mobile, AL05.2025
High School Diploma -
Alma Bryant High School
Irvington, AL05.2020
Skills
- Marketing Strategies
- Product Promotion
- Vendor Relations
- Sales Coaching
- Customer Service
- Sales Tracking
- Planning and execution
- Employee Scheduling
- Budget Management
- Staff training/development
- Staff hiring
Timeline
Small Business Owner (Recharge Nutrition)
Self-employeed
09.2022 - 07.2023
Tea Barista
Semmes Nutrition
05.2021 - 09.2022
Front of House Staff Member
Chick-fil-A
06.2019 - 09.2019
Bachelor of Science - Mathematics And Secondary Education
University of South Alabama
High School Diploma -
Alma Bryant High School
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