Zoe Clark
Boston,MA
Summary
Dedicated individual with experience in managing daily operations and team collaboration. Skilled in optimizing resource allocation and enhancing customer experiences, committed to ensuring smooth workflows and exceeding service expectations.
Overview
5
5
years of professional experience
Work History
Export Assistant
Press Coffee and Crepes
Durham, NC
03.2025 - Current
- Provided exceptional customer service to enhance dining experiences.
- Assisted in food preparation and presentation for timely service delivery.
- Maintained cleanliness and organization of dining area and workstations.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managed cash register operations, processing transactions accurately and efficiently.
- Adapted quickly to changing menu items and special requests from customers.
- Supported training of new staff on restaurant procedures and service standards.
- Resolved customer complaints professionally, ensuring satisfaction and repeat business.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Residential House Manager
Private Client
Durham, NC
06.2024 - Current
- Coordinated daily operations, ensuring effective communication among staff and residents.
- Managed household budgets, tracking expenses and optimizing resource allocation.
- Developed personalized care plans, addressing individual needs and preferences of residents.
- Oversaw maintenance schedules, ensuring timely repairs and upkeep of property standards.
- Implemented safety protocols, enhancing overall security for residents and staff.
- Trained and mentored new staff, fostering a collaborative team environment.
- Facilitated community engagement activities, promoting social interaction among residents.
- Evaluated service providers, maintaining quality assurance for external support services.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
Babysitter
Private Client
New York, NY
06.2021 - 06.2024
- Supervised children's activities, ensuring safety and engagement in age-appropriate tasks.
- Developed and implemented creative play strategies to enhance learning and social skills.
- Maintained open communication with parents regarding children's progress and daily activities.
- Managed schedules for multiple children, coordinating activities and meals effectively.
- Assisted with homework, providing support to foster academic growth in children.
- Established routines that promoted discipline and a positive environment for children.
- Adapted care techniques based on individual child needs, enhancing personalized experiences.
- Trained new babysitters on best practices for childcare and safety protocols.
- Communicated positively with children and guardians.
Lead Workshop Instructor
Anders Ruff Workshop
Durham, NC
07.2023 - 05.2024
- Developed and delivered engaging workshop content for diverse audiences.
- Facilitated hands-on activities, enhancing participant learning experiences.
- Implemented feedback mechanisms to improve instructional effectiveness.
- Collaborated with team members to design innovative workshop materials.
- Adapted teaching methods to accommodate various learning styles and preferences.
- Managed logistics for workshops, ensuring smooth execution of events.
- Maintained a high level of knowledge and expertise within the subject matter by attending industry conferences, workshops, and training sessions.
- Developed customized curriculum for specialized workshops, meeting the unique needs of diverse client groups.
- Organized supplementary resources such as handouts or webinars for participants seeking additional instruction or clarification on workshop topics.
Education
Bachelor of Arts - International Business
Elon University
Elon, NC06-2028
Bachelor of Arts - Criminal Justice (pre-law)
Fisher College
Boston, MA06-2028
High School Diploma -
Excelsior Classical Academy
Durham06-2024
Skills
- Teamwork and cooperation
- Freight forwarding experience
- Import-export compliance
- Transportation planning
- Elderly care
- Guest relations
- Property maintenance
- Menu planning
- Exceptional organization
- First aid training
- Patience and empathy
- Problem-solving
- Strong work ethic
- Strong multitasking
- POS system operation
- Professional appearance
- Efficient organization
- Food safety
- Cleanliness and hygiene
- Handling complaints
Timeline
Export Assistant
Press Coffee and Crepes
03.2025 - Current
Residential House Manager
Private Client
06.2024 - Current
Lead Workshop Instructor
Anders Ruff Workshop
07.2023 - 05.2024
Babysitter
Private Client
06.2021 - 06.2024
Bachelor of Arts - International Business
Elon University
Bachelor of Arts - Criminal Justice (pre-law)
Fisher College
High School Diploma -
Excelsior Classical Academy