Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zoe Cline

Kennesaw,GA

Summary

Proven to enhance patient care and client satisfaction at Averill Animal Hospital, I excel in medical record-keeping and client communication. Leveraging laboratory skills and a compassionate approach, I've significantly contributed to efficient clinic operations and improved vaccination compliance rates, showcasing a blend of technical proficiency and interpersonal effectiveness.

Overview

5
5
years of professional experience

Work History

Vet Assistant

Averill Animal Hospital
10.2021 - Current
  • Improved patient care by assisting veterinarians with examinations and treatments.
  • Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
  • Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
  • Collected patient blood samples for laboratory analysis.
  • Ensured accurate record-keeping by updating patient files with medical histories, diagnoses, and prescribed treatments.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
  • Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
  • Answered owner animal health questions and advised on best care practices.
  • Collaborated effectively with other vet assistants to streamline daily operations within the clinic setting.
  • Boosted vaccination compliance rates by following up with clients to remind them of upcoming appointments and necessary booster shots.
  • Processed new patients and updated client records with key information using standardized registration systems within impromed.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Completed sanitary trims and bathed animals to maintain hygiene and appearance.
  • Strengthened client trust in the clinic by offering compassionate support during difficult decisions such as euthanasia or adoption surrender.
  • Restrained animals for examination and treatment.
  • Followed safety protocols for handling animals.
  • Educated clients on post-surgical care and nutrition.
  • Monitored vital signs and provided nursing care for animals.

Kennel Technician

Averill Animal Hospital
05.2021 - 10.2021
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Enhanced animal socialization skills through daily interaction and playtime activities.
  • Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.

Front of House Employee

Cheeseburger Bobby's
08.2020 - 05.2021
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.

Restaurant Assistant

Connect Live
11.2019 - 03.2020
  • Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
  • Trained new employees in operational procedures and modeled duties for front and back house positions.
  • Ensured smooth restaurant functions with effective team communication and coordination among staff members.
  • Increased sales by regularly promoting specials and upselling menu items to guests.
  • Maintained high standards of cleanliness, consistently passing health inspections with top scores.

Education

High School Diploma -

Furtah Preparatory School
Acworth, GA
05.2021

Skills

  • Client Communication
  • Appointment Scheduling
  • Physical Examinations
  • Medical record-keeping
  • Vaccine administration
  • Laboratory skills
  • Euthanasia Assistance
  • Sanitation protocols

Timeline

Vet Assistant

Averill Animal Hospital
10.2021 - Current

Kennel Technician

Averill Animal Hospital
05.2021 - 10.2021

Front of House Employee

Cheeseburger Bobby's
08.2020 - 05.2021

Restaurant Assistant

Connect Live
11.2019 - 03.2020

High School Diploma -

Furtah Preparatory School

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Zoe Cline