Zoe Cline

• Obtained patient history from owners and created customized treatment plans.
• Conducted diagnostic tests such as blood work and x-rays to aid in accurate diagnosis and treatment planning.
• Restrained animals to protect veterinarians and teammates from potential harm.
• Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, and dental hygiene.
• Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
• Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
• Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
• Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments and surgeries.
• Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
• Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
• Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.

• Improved patient care by assisting veterinarians with examinations and treatments.
• Supported veterinarians in performing surgeries by preparing instruments, monitoring

anesthesia, and providing post-operative care for patients.

• Assisted in emergency situations calmly while supporting veterinarians with critical care

procedures to stabilize patients quickly.

• Collected patient blood samples for laboratory analysis.
• Ensured accurate record-keeping by updating patient files with medical histories, diagnoses,

and prescribed treatments.

• Provided care for animals before surgeries, administering anesthetics as necessary for

overall comfort and health.

• Contributed to client satisfaction through compassionate communication regarding pet

health concerns and updates on treatment progress.

• Contributed to accurate billing processes through meticulous documentation of services

provided during each visit or procedure performed on patients.

• Answered owner animal health questions and advised on best care practices.
• Collaborated effectively with other vet assistants to streamline daily operations within the

clinic setting.

• Boosted vaccination compliance rates by following up with clients to remind them of

upcoming appointments and necessary booster shots.

• Processed new patients and updated client records with key information using standardized

registration systems within Impromed.

• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases

and control odors.

• Provided customer support to clients, answering questions and addressing concerns.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Completed sanitary trims and bathed animals to maintain hygiene and appearance.
• Strengthened client trust in the clinic by offering compassionate support during difficult

decisions such as euthanasia or adoption surrender.

• Restrained animals for examination and treatment.
• Followed safety protocols for handling animals.
• Educated clients on post-surgical care and nutrition.
• Monitored vital signs and provided nursing care for animals.

• Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
• Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
• Kept animals clean and free of contaminants to promote optimal health.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Fostered positive and calming atmosphere for anxious pets with introduction of soothing music and pheromone diffusers in kennels.
• Increased pet owner satisfaction by establishing personalized care plan for each animal, addressing specific dietary and exercise needs.

• Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
• Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
• Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals.
• Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
• Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
• Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
• Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
• Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.

• Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
• Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
• Greeted customers at front counter to answer questions and input meal orders.
• Counted cash drawer before shift and balanced at end of shift to reconcile sales.
• Resolved customer complaints professionally, turning potentially negative experiences into positive ones that encouraged return visits.
• Contributed to a positive work environment by fostering open communication channels between management and staff members as well as encouraging teamwork among colleagues.
• Adhered to food safety regulations meticulously while preparing dishes according to established recipes and presentation guidelines.
• Trained new employees on restaurant policies, procedures, and customer service expectations for a seamless transition into the team.