Summary
Overview
Work History
Skills
Timeline
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Zoe Cochrane

Brooklet,GA

Summary

Dynamic professional with a proven track record at Kroger, excelling in customer service and product merchandising. Expert in creating lasting customer relationships and implementing creative solutions to enhance service delivery. Skilled in stock rotation and adept at managing high-stress situations, consistently improving operations and customer satisfaction. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.

Overview

7
7
years of professional experience

Work History

Grocery Clerk

IGA Supermarket
05.2024 - 08.2024
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Personal Shopper

Kroger
09.2022 - 01.2023
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
  • Received and stocked merchandise to general sales floor and e-commerce-specific shopping areas, complying with prescribed organization and planning policies.
  • Aided new customers during e-commerce service registration processes to enable return patronage.
  • Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
  • Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.

Customer Service Representative

Kroger
12.2021 - 05.2022
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Cashier

Kroger
Savannah, GA
11.2017 - 03.2021
  • Excellent communication skills, both verbal and written.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed strong communication and organizational skills through working on group projects.

Skills

  • Pallet Jack Operation
  • Stock Rotation
  • Payment Processing
  • Product Merchandising
  • Product facing
  • Customer Service
  • Inspecting merchandise
  • Display Setup
  • Order Fulfillment
  • Price Checking
  • Store Cleaning
  • Food Preparation
  • Heavy Lifting

Timeline

Grocery Clerk

IGA Supermarket
05.2024 - 08.2024

Personal Shopper

Kroger
09.2022 - 01.2023

Customer Service Representative

Kroger
12.2021 - 05.2022

Cashier

Kroger
11.2017 - 03.2021

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Zoe Cochrane