Zoe Contreras
Florence,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Workshop Manager
Build-A-Bear
Gilbert, AZ
05.2024 - Current
- Collaborated with Workshop Manager to develop long-term strategies for growth and improvement within the department.
- Enhanced workshop efficiency by streamlining processes and implementing new organizational systems.
- Scheduled staff shifts efficiently, balancing workload demands with employee availability.
Assistant Manager Customer Operations
Old Navy
06.2022 - 05.2024
- Managed customer operations, ensuring seamless service delivery
- Implemented innovative strategies, boosting customer satisfaction by 20%
- Collaborated with team members to resolve customer issues swiftly
- Analyzed customer feedback, driving continuous operational improvement
- Enhanced team performance through supportive leadership and training.
Assistant Merchandising Manager
Old Navy
05.2020 - 06.2022
- Led merchandising initiatives, enhancing retail aesthetics
- Elevated sales by 20% via inventive product positioning
- Introduced team training, augmenting staff productivity
- Boosted store profitability and customer satisfaction.
Store Associate
Old Navy
03.2018 - 05.2020
- Oversaw store inventory, maintaining optimal stock levels
- Enhanced customer satisfaction by 20% through superior service
- Proficient in POS systems and inventory management software
- Addressed customer complaints, bolstering brand reputation
- Fueled a 15% sales surge through effective upselling strategies
- Boosted store sales by engaging with customers, showcasing top products, and meeting monthly targets.
Education
High School Diploma -
Mesa High School
05.2017
Skills
- Customer Service Management
- Visual Merchandising
- Retail Sales
- Team Training
- Leadership Development
Timeline
Assistant Workshop Manager
Build-A-Bear
05.2024 - Current
Assistant Manager Customer Operations
Old Navy
06.2022 - 05.2024
Assistant Merchandising Manager
Old Navy
05.2020 - 06.2022
Store Associate
Old Navy
03.2018 - 05.2020
High School Diploma -
Mesa High School