Zoe Crow
San Antonio,TX
Summary
Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility. Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Meet all front end store needs with strengths in merchandising, customer service and cash register operations. Complete purchases and returns while resolving customer concerns and suggesting additional merchandise selections. Sales leader with demonstrated upselling and consultative abilities.
Work History
Front Associate
Spare Parts Creative Center For Reuse
08.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Education
High School Diploma -
05.2024
- Completed AP course in Ap Statistics
- Completed AP course in US Government
- Completed AP course in On-Ramps ENG 1301
- Completed AP course in AP DC British Literature
- Relevant Coursework: Professional Communications
- 3.7 GPA
- Ranked in Top 20% of class
- Extracurricular Activities: Band, AVID
Skills
- Customer Satisfaction
- Customer Complaint Resolution
- Shelving Items
- Cash Register Operation
- Sales and Promotions
Timeline
Front Associate - Spare Parts Creative Center For Reuse
08.2023 - 01.2024
Churchill High School - High School Diploma,
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