ZOE CRUZ ESCOBAR
Summary
Organized clerical professional brings successful background in multitasking, problem-solving, and maintaining a positive attitude in high-pressure situations. Proficient in a variety of computer systems and software applications, including Microsoft Office and QuickBooks. Excellent communication, interpersonal, and organizational skills with a strong focus on customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Orlando Eye Associates
2023.01 - Current
- Greeted Patients in a professional and friendly manner, ensuring their needs were met
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
- Responded immediately to guest requests, inquiries and concerns
- Answered phone professionally and courteously and used proper phone greeting techniques
- Developed strong relationships with guests through attentive listening and effective communication
- Handled multi-line phone system and promptly transferred calls
- Monitored front desk traffic to support customer satisfaction
- Answered questions about company location and hours of operation
- Entered data into company software system
- Utilized computer software programs to enter patient data into electronic health records system
- Performed administrative duties such as scheduling appointments and filing paperwork
- Assisted optometrists with patient care and testing, including visual acuity, refraction, and ocular health evaluations
- Administered eye drops per doctor's instruction prior to exams or treatments
- Complied with HIPAA regulations related to confidentiality of patient information
- Greeted incoming patients by conducting pretests, documentation and intake
- Conducted tests to aid optometrists in accurate diagnosis and treatment for patients.
Optometric Technician
Orlando Eye Associates
2023.01 - Current
- Assisted with patient care and eye exams by managing patient records and supporting patient flow
- Checked inventory levels for optical supplies and placed orders when necessary
- Supported contact lens exams by demonstrating contact lens care and maintaining trial inventory
- Delegated tasks to team members according to individual strengths
- Organized workflow tasks to prevent downtime and production gaps
- Set performance goals for staff members and helped teams meet important deadlines
- Tracked company inventory and noted item shortages for future product orders
- Created detailed reports summarizing daily operations, progress towards objectives, and potential areas of improvement
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Received product deliveries and moved materials to designated workplace locations.
Optometric Technician
MyeyeDr
2021.11 - 2023.01
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Supervisor
Ingenious Culinary Concepts
2020.05 - Current
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Directed employee tasks and time management, improving customer experiences
- Achieved high per customer sales to meet company expectations
- Supervised cash handling processes to ensure accuracy of transactions
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Established strong relationships with vendors for timely supply of merchandise
- Analyzed financial data to forecast trends in the retail market.
Merchandise Associate
Universal Studios
2017.11 - 2023.01
- Drove customer service through integrity of merchandising and accuracy of store pricing and signage
- Assisted management with creating floor plans, window displays and promotional signage
- Coordinated with manager to set specific and actionable goals based on established KPIs
- Maintained organized store environment for customer and employee health and safety
- Coached employees on customer service and selling techniques
- Used proven customer engagement techniques to increase sales
- Updated records related to sales, customer feedback, and inventory
- Implemented inventory control systems to maximize efficiency and reduce costs.
Assistant Store Manager
Nona Adventure Park
2019.01 - 2020.02
- Managed day-to-day operations including scheduling shifts, assigning tasks
- Directed employee tasks and time management, improving customer experiences
- Achieved high per customer sales to meet company expectations
- Supervised cash handling processes to ensure accuracy of transactions
- Assisted customers with product selection, pricing, payment options and returns and exchanges
- Established strong relationships with vendors for timely supply of merchandise
- Analyzed financial data to forecast trends in the retail market.
Education
Some College Credits -
Valencia College
Orlando, FLHigh School Diploma -
Acceleration Academy
Orlando, FL05.2017
Skills
- Word Processing
- Packaging and Mail Receiving
- Office Management
- Conflict Management
- Time Management
- Customer Assistance
- Team Collaboration
- Meeting Scheduling
- Hospitality Service
- Office Administration
- Guest Relations
Certification
- CPR AMERICAN HEART ASSOCIATION
- Servesafe food and beverage
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Orlando Eye Associates
2023.01 - Current
Optometric Technician
Orlando Eye Associates
2023.01 - Current
Optometric Technician
MyeyeDr
2021.11 - 2023.01
Supervisor
Ingenious Culinary Concepts
2020.05 - Current
Assistant Store Manager
Nona Adventure Park
2019.01 - 2020.02
Merchandise Associate
Universal Studios
2017.11 - 2023.01
Some College Credits -
Valencia College
High School Diploma -
Acceleration Academy
- CPR AMERICAN HEART ASSOCIATION
- Servesafe food and beverage
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