Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ZOE CRUZ ESCOBAR

Summary

Organized clerical professional brings successful background in multitasking, problem-solving, and maintaining a positive attitude in high-pressure situations. Proficient in a variety of computer systems and software applications, including Microsoft Office and QuickBooks. Excellent communication, interpersonal, and organizational skills with a strong focus on customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Orlando Eye Associates
01.2023 - Current
  • Greeted Patients in a professional and friendly manner, ensuring their needs were met
  • Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere
  • Responded immediately to guest requests, inquiries and concerns
  • Answered phone professionally and courteously and used proper phone greeting techniques
  • Developed strong relationships with guests through attentive listening and effective communication
  • Handled multi-line phone system and promptly transferred calls
  • Monitored front desk traffic to support customer satisfaction
  • Answered questions about company location and hours of operation
  • Entered data into company software system
  • Utilized computer software programs to enter patient data into electronic health records system
  • Performed administrative duties such as scheduling appointments and filing paperwork
  • Assisted optometrists with patient care and testing, including visual acuity, refraction, and ocular health evaluations
  • Administered eye drops per doctor's instruction prior to exams or treatments
  • Complied with HIPAA regulations related to confidentiality of patient information
  • Greeted incoming patients by conducting pretests, documentation and intake
  • Conducted tests to aid optometrists in accurate diagnosis and treatment for patients.

Optometric Technician

Orlando Eye Associates
01.2023 - Current
  • Assisted with patient care and eye exams by managing patient records and supporting patient flow
  • Checked inventory levels for optical supplies and placed orders when necessary
  • Supported contact lens exams by demonstrating contact lens care and maintaining trial inventory
  • Delegated tasks to team members according to individual strengths
  • Organized workflow tasks to prevent downtime and production gaps
  • Set performance goals for staff members and helped teams meet important deadlines
  • Tracked company inventory and noted item shortages for future product orders
  • Created detailed reports summarizing daily operations, progress towards objectives, and potential areas of improvement
  • Worked closely with upper management to develop strategies for improving operational efficiency within the department
  • Received product deliveries and moved materials to designated workplace locations.

Optometric Technician

MyeyeDr
11.2021 - 01.2023
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.

Supervisor

Ingenious Culinary Concepts
05.2020 - Current
  • Managed day-to-day operations including scheduling shifts, assigning tasks
  • Directed employee tasks and time management, improving customer experiences
  • Achieved high per customer sales to meet company expectations
  • Supervised cash handling processes to ensure accuracy of transactions
  • Assisted customers with product selection, pricing, payment options and returns and exchanges
  • Established strong relationships with vendors for timely supply of merchandise
  • Analyzed financial data to forecast trends in the retail market.

Merchandise Associate

Universal Studios
11.2017 - 01.2023
  • Drove customer service through integrity of merchandising and accuracy of store pricing and signage
  • Assisted management with creating floor plans, window displays and promotional signage
  • Coordinated with manager to set specific and actionable goals based on established KPIs
  • Maintained organized store environment for customer and employee health and safety
  • Coached employees on customer service and selling techniques
  • Used proven customer engagement techniques to increase sales
  • Updated records related to sales, customer feedback, and inventory
  • Implemented inventory control systems to maximize efficiency and reduce costs.

Assistant Store Manager

Nona Adventure Park
01.2019 - 02.2020
  • Managed day-to-day operations including scheduling shifts, assigning tasks
  • Directed employee tasks and time management, improving customer experiences
  • Achieved high per customer sales to meet company expectations
  • Supervised cash handling processes to ensure accuracy of transactions
  • Assisted customers with product selection, pricing, payment options and returns and exchanges
  • Established strong relationships with vendors for timely supply of merchandise
  • Analyzed financial data to forecast trends in the retail market.

Education

Some College Credits -

Valencia College
Orlando, FL

High School Diploma -

Acceleration Academy
Orlando, FL
05.2017

Skills

  • Word Processing
  • Packaging and Mail Receiving
  • Office Management
  • Conflict Management
  • Time Management
  • Customer Assistance
  • Team Collaboration
  • Meeting Scheduling
  • Hospitality Service
  • Office Administration
  • Guest Relations

Certification

  • CPR AMERICAN HEART ASSOCIATION
  • Servesafe food and beverage

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

Orlando Eye Associates
01.2023 - Current

Optometric Technician

Orlando Eye Associates
01.2023 - Current

Optometric Technician

MyeyeDr
11.2021 - 01.2023

Supervisor

Ingenious Culinary Concepts
05.2020 - Current

Assistant Store Manager

Nona Adventure Park
01.2019 - 02.2020

Merchandise Associate

Universal Studios
11.2017 - 01.2023

Some College Credits -

Valencia College

High School Diploma -

Acceleration Academy
  • CPR AMERICAN HEART ASSOCIATION
  • Servesafe food and beverage
ZOE CRUZ ESCOBAR