Summary
Overview
Work History
Education
Skills
Timeline
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Zoe Currington

Merced,CA

Summary

Offering exceptional teamwork and leadership abilities, fully prepared to thrive in fast-paced environment and learn new processes. Brings understanding of customer service principles and operational efficiency, with developing skills in team management. Utilizes problem-solving skills and asks questions to provide correct and accurate results. Good communicator with excellent customer service skills. Completes tasks efficiently and correctly. Well developed organizational skills and time management.


Overview

2
2
years of professional experience

Work History

Shift Manager

Denny's- Florin Rd
05.2025 - 07.2025
  • Supervised daily operations to ensure efficient workflow and high-quality service delivery.
  • Trained and mentored staff on operational procedures and customer service best practices.
  • Monitored inventory levels, coordinating restocking efforts to minimize shortages and optimize supply chain efficiency.
  • Handled customer complaints with professionalism, ensuring timely resolution and maintaining satisfaction standards.
  • Analyzed performance metrics to identify areas for improvement in service speed and operational effectiveness.
  • Assisted in scheduling shifts, balancing labor needs against business demands for optimal staffing levels.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Server

Denny's- Howe Ave
04.2025 - 05.2025
  • Provided exceptional customer service, ensuring satisfaction and repeat business.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Adapted quickly to high-pressure environments during peak service hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Office Assistant

Your Request
08.2023 - 08.2024
  • Maintained communication with customers and incorporated their needs into the daily schedule of tasks.
  • Maintained company and client files by drafting correspondence, entering data, printing labels, etc.
  • Assisted with new and ongoing client projects.
  • Performed a range of intermediate office support activities such as answering phones and directing calls, greeting and directing visitors, answering questions, and performing routine clerical, data entry, and word processing work as assigned.

Education

Bachelor of Science (B.S.) - Chemistry

University of California, Merced
Merced, CA
12-2027

Skills

  • Customer Service
  • Adaptability and Flexibility
  • Efficient Time Management
  • Conflict Resolution Techniques
  • Listening and Comprehension
  • Basic Math Competency
  • Accurate Cash handling
  • Employee training
  • Sales strategies
  • Financial records oversight
  • Team collaboration and leadership

Timeline

Shift Manager

Denny's- Florin Rd
05.2025 - 07.2025

Server

Denny's- Howe Ave
04.2025 - 05.2025

Office Assistant

Your Request
08.2023 - 08.2024

Bachelor of Science (B.S.) - Chemistry

University of California, Merced

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