Zoe Curry
Indianapolis,IN
Summary
Dedicated and detail-oriented professional with a strong background in customer success management and data coordination, seeking to transition into a Clinical Data Coordinator role. Leveraging extensive experience in client relations, data management, and process optimization, I bring a proven ability to manage and analyze complex information, ensure compliance with protocols, and deliver exceptional service. My background in handling client interactions, managing schedules, and maintaining accurate records aligns seamlessly with the responsibilities of coordinating and managing clinical research data. Equipped with excellent communication skills, a high commitment to quality, and a proactive approach to problem-solving, I am well-prepared to contribute effectively to clinical research projects and support the conduct of quality research studies.
Overview
4
4
years of professional experience
Work History
FRONT DESK ASSOCIATE
WITCH HAZEL HAIR SALON
INDIANAPOLIS, IN
05.2024 - Current
- Coordinated client scheduling and managed appointment systems, demonstrating strong organizational and multitasking abilities.
- Delivered exceptional client service, addressing inquiries and resolving issues, which parallels the need for clear communication in research study coordination.
- Managed billing processes and handled financial transactions, showcasing attention to detail and accuracy.
SOCIAL MEDIA MANAGER/CONTENT CREATOR/INSTRUCTOR
DANCEWORKS INDY
INDIANAPOLIS, IN
09.2020 - Current
- Developed and implemented social media strategies, creating content and analyzing performance, reflecting skills in data management and reporting.
- Fostered online community engagement, which translates into experience with recruitment and participant interaction.
- Reviewed analytics data regularly to identify areas of improvement in our campaigns.
ACCOUNTING ANALYST/DATA ENTRY CLERK (CONTRACT)
ALLIED SOLUTIONS LLC
CARMEL, IN
11.2023 - 03.2024
- Processed and analyzed financial data with precision, maintaining databases and producing detailed reports, aligning with the need for data validation and reporting in research studies.
- Supported financial documentation and compliance, which parallels regulatory paperwork management.
- Reviewed financial statements to ensure accuracy and compliance with regulations.
FRONT OFFICE COORDINATOR
NORTHWESTERN MUTUAL
INDIANAPOLIS, IN
04.2022 - 08.2023
- Ensured efficient front desk operations, delivering exceptional client service, and supporting financial representatives.
- Implemented and maintained security procedures, contributing to a secure and organized work environment.
- Coordinated office operations and schedules, supported administrative functions, and ensured compliance with security and operational procedures, similar to managing study procedures and regulatory compliance.
- Handled client interactions and resolved issues effectively, reflecting strong communication skills.
PROJECT MANAGER (CONTRACT)
THAT'S CLUTCH
HOUSTON, TX
10.2022 - 03.2023
- Managed project planning and execution, ensuring compliance with protocols and client satisfaction. Demonstrated experience in adherence to study protocols and project support.
- Provided oversight and communication across teams, relevant to coordinating study activities and managing follow-up tasks.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
FRONT DESK SUPERVISOR
HOME2 SUITES FISHERS
FISHERS, IN
04.2021 - 06.2022
- Cooperated closely with service staff, resolving issues promptly to ensure consistent adherence to high service standards and operational efficiency.
- Improved guest satisfaction through problem-solving and relationship management, aligning with the need for effective communication and participant management in research settings.
- Managed financial transactions and reconciliations, demonstrating attention to detail and accuracy in data management.
Education
Some College (No Degree) - Sociology
IU-South Bend/IU-Indianapolis
Indianapolis, INSkills
- Client Relationship Management
- Financial Transactions and Reconciliation
- Data Analysis and Reporting
- Administrative and Office Management
- Sales and Upselling Techniques
- Problem Solving and Crisis Management
- Organizational and Multitasking Abilities
- Proficient in Relevant Software or Tools, eg, Microsoft Office, Accounting Software
- Records Maintenance
- Scheduling proficiency
- Database organization
- Documentation Management
Timeline
FRONT DESK ASSOCIATE
WITCH HAZEL HAIR SALON
05.2024 - Current
ACCOUNTING ANALYST/DATA ENTRY CLERK (CONTRACT)
ALLIED SOLUTIONS LLC
11.2023 - 03.2024
PROJECT MANAGER (CONTRACT)
THAT'S CLUTCH
10.2022 - 03.2023
FRONT OFFICE COORDINATOR
NORTHWESTERN MUTUAL
04.2022 - 08.2023
FRONT DESK SUPERVISOR
HOME2 SUITES FISHERS
04.2021 - 06.2022
SOCIAL MEDIA MANAGER/CONTENT CREATOR/INSTRUCTOR
DANCEWORKS INDY
09.2020 - Current
Some College (No Degree) - Sociology
IU-South Bend/IU-Indianapolis
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