Zoe Davis

• At my job I am a barista trainer and I participate in many fast paced roles. Firstly, I craft all different types of drinks and food items to accommodate my customers needs. I have learned many customer service skills while being a partner here to ensure our high standards are met. Customers and efficiency are our priority, as well as customer connections. I have learned how to work collaboratively in a team setting. In addition, I clean the bars, machines, floors, dishes, bathrooms, and more to ensure that our store stays clean and looks presentable and professional. On top of all of that, I train new employees to learn the skills that I have mastered. Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Customized training strategies based on individual barista knowledge, experience and strengths.
• Taught proper procedures and strategies for success to new employees.
• Handled cash and processed payments accurately to avoid errors.
• Trained new employees in groups and in one-on-one scenarios.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Monitored supply levels at counter and maintained customer areas to meet typical demands.
• Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
• Promoted additional items with beverages, increasing store sales.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained regular and consistent attendance and punctuality.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Recommended products based on solid understanding of individual customer needs and preferences.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Completed successful daily cash audits to correctly balance drawers at end of shifts.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Provided coaching and mentoring to employees.
• Trained and mentored 4 new personnel hired to fulfill various roles.
• Established and maintained quality control standards.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Sorted, organized, and maintained files.
• Interacted with customers by phone, email, or in-person to provide information.
• Created and organized digital copies of paper contracts and agreements, organizing and securing files according to company policy.
• Reported to agents and supervisors regarding statutory and contract requirements to inform time-sensitive decisions.
• Studied purchase and contract agreements to understand logistics and nuances involved in carrying executed agreements through to completion.
• Supported team members by making copies, obtaining electronic signatures and procuring documents from public records.
• Communicated with team members regarding closings, document delivery deadlines and contract amendments to facilitate proactive contract fulfillment.
• Stored client information securely within well-organized, password-protected electronic file system.
• Stepped in to take responsibility for correspondence and other back-office duties for team members in case of time restrictions or scheduling conflicts.
• Sent legally binding documents for electronic signature or via certified mail to obtain proof of timely delivery.
• Worked cooperatively with third-party vendors to procure services necessary for real estate contract execution, cultivating positive relationships with vendors delivering quality services.
• Cultivated strong relationships with agents, lenders and title companies.
• Monitored contract execution to verify complete fulfillment of terms.
• Compared properties possessing similar features to determine competitive market prices.
• Worked with special team to locate and develop properties the Des Moines metro area.
• Evaluated properties for potential salability and pricing.
• Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
• Developed successful marketing strategies to promote properties and maximize exposure.
• Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
• Answered and transferred incoming telephone calls, taking messages for various staff members.
• Delivered clerical support by handling range of routine and special requirements.
• Participated in workshops and presentations related to projects to gain knowledge.
• Analyzed problems and worked with teams to develop solutions.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Sorted and organized files, spreadsheets, and reports.
• Collaborated with senior management on new initiatives to build confidence.
• Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
• Explored new technologies and approaches to streamline processes.
• Developed and maintained relationships with key internal stakeholders.
• Facilitated successful completion of projects from concept to launch.
• Supported with creating project marketing materials to promote services.
• Conducted extensive research for startup company projects.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• In person observation and participation in many occurrences... Showings, pictures, televised videos of homes, marketing meetings, continued real estate education classes, ran signs around for agents, lock boxes, prepping homes for pictures, learning the behind the scenes tasks behind all the closings.

• At this position I preformed many of the same tasks as I do at Starbucks. This was my first job and I started there at 16. I started as a typical crew member preparing food, crafting drinks, and ringing up customers. But I soon proved myself and got promoted to a shift manager within my first few months working, even at 16. As a shift manager I did many additional roles such as counting inventory, managing the floor, counting drawers, responsibilities to open/ close the store, micromanaged every position at once. Completed store opening and closing procedures.
• Improved customer service by projecting friendly and knowledgeable attitude.
• Processed cash, credit, debit, and check payments.
• Received and counted money.
• Opened inventory boxes and restocked shelves.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Trained team members in successful strategies to meet operational and sales targets.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Streamlined opening and closing procedures as integral member of store staff.
• Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
• Managed customer needs and delegated tasks to employees for optimal coverage.
• Counted out cash drawers and balanced totals.
• Trained and mentored new employees.
• Opened and closed store 5-6 days per week by counting registers, making deposits, and storing and filing all daily papers
• Completed store opening and closing procedures fast and well.
• Managed store personnel by delegating tasks and supervising daily operations.
• Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

4.0 College GPA

AS Business Transfer to University of Iowa

Aveda Institution after DMACC

Full time in person college student

• Honoree of Academic Achievement
• Relevant Coursework: Real Estate & Marketing
• Management
• 3.5 GPA
• 4.0 College GPA at DMACC West Campus