Zoe DeCristoforo
Hopatcong,NJ
Summary
Dynamic and well-spoken Library Assistant offering excellent skills in customer assistance helping patrons use library technological services and resources. Expert user of library system and Excel. Knowledge of library operations and services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Library Assistant
Sparta Library
04.2022 - Current
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Placed books on proper shelves when returned to circulation.
- Located library materials, resources and technologies to fulfill patron requests.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Processed library card applications and maintained patron records with accurate contact information.
- Gained strong understanding of various methods for cataloging books and other materials.
- Set up computer and digital device access, providing assistance with use and operation.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
- Collected fees, fines and donations for balanced library finances.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Handled receipt processing for book, audio-visual and computer software inventories.
Restaurant Hostess
Red Lobster Restaurant
11.2021 - 04.2022
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
Cashier
McDonald's Restaurant
01.2020 - 10.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Penn Foster
Scottsdale Arizona 09.2022
Skills
- Active Listening and Communication
- Check Payment Processing
- Computer Tracking
- Workflow Coordination
- Cash Handling
- Tracking Systems
- Calendar and Scheduling Software
- Cash Register Operations
- Multi-Line Telephone Systems
- Billing and Payment Processing
- Bank Deposit Preparation
- Complex Problem-Solving
- Organization and Time Management
- Database Management
- Technical Programs
- Electronic Resources
- Financial Records Maintenance
- Written and Oral Communications
- Computer Assistance
- Technical Report
- Clerical Support
Timeline
Library Assistant
Sparta Library
04.2022 - Current
Restaurant Hostess
Red Lobster Restaurant
11.2021 - 04.2022
Cashier
McDonald's Restaurant
01.2020 - 10.2020
High School Diploma -
Penn Foster
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