Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zoe Dodson

Statesville,NC

Summary

Hard-working and focus in customer service with experience as a Shift Leader at Chick-fil-A. Experienced in cash handling and training new employees, I excel in creating a positive work environment while effectively resolving issues. Committed to enhancing team performance and operational efficiency.

Overview

3
3
years of professional experience

Work History

Shift Leader

Chick-fil-A
08.2025 - Current
  • Trained new employees and delegated tasks and responsibilities.
  • Assisted in training new employees.
  • Answered phone calls regarding questions about products, services, as well as resolving any issues in a professional manner.
  • Organized employees positions and maintained communication throughout the store.
  • Professionally given constructive criticism to employees.

Team Member

Chick-fil-A
07.2022 - 08.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Assisted customers with the order-taking process, as well as taking payments and handling money.
  • Trained new employees when needed and explained company procedures.
  • Performed opening and closing duties such as restocking, cleaning, and putting and taking apart machines.
  • Multitasked efficiently with each station.

Education

General Studies

Mitchell Community College
Statesville, NC
05-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service management
  • POS system operation
  • Strong verbal and written communication
  • Training assistance
  • Creative problem solving

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Shift Leader

Chick-fil-A
08.2025 - Current

Team Member

Chick-fil-A
07.2022 - 08.2025

General Studies

Mitchell Community College

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