Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Zoe Dukas

Tampa,Florida

Summary

Seeking to utilize excellent communication, interpersonal, and organizational skills to any workplace. Reliable with great work ethic and the ability to quickly adapt to new tasks and environments. Highly motivated with experience in customer service and individual projects. Excellent problem-solving and a commitment to providing superior customer service. Experienced in working with complex medical and legal documents, and utilizing multiple computer systems to maintain accurate records. Ambitious individual with humility and care, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.

Overview

5
5
years of professional experience

Work History

Wealth Management Operations Specialist Assistant

Prudential Financial
07.2023 - Current
  • Performed wide-ranging administrative, financial and service-related functions.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Monitor and review clients' financial progress, process accurate and timely deposits and disbursements for clients and making adjustments.
  • Assisted with general administrative functions, verifying customers, reviewing of accounts, agreements, investment status, and processing client requests.


CUSTOMER SERVICE REPRESENTATIVE

United Property and Casualty Insurance Company
10.2022 - 07.2023
  • Successfully resolve escalated claims to ensure customer satisfaction
  • Provided exceptional customer service and always made sure the customer was completely satisfied before departing any conversation
  • Collaborate with insurance agents to rectify questionable issues along with other departments to minimize negative impacts on insurance holders
  • Draft reports to cover phases of investigation in each claim case
  • Review and verify age, name, address and value of property, on insurance applications and policies
  • Maintain customer satisfaction by gathering actionable insights and solutions
  • While analyzing customer feedback and identified areas of improvement.

LEGAL ASSISTANT

The Legal Registry
12.2019 - 01.2021
  • Maintained strict data accuracy standards via multiple reviews of les in preparation for legal cases
  • Prepared new les and assigned tracking identification numbers, which resulted in better retrieval efficiency
  • Adhered to all related company policies and government regulations regarding data oversight and congeniality to promote overall information security
  • Oversaw all aspects of the filing room operations and work flows to promote quicker turnaround.

FILE CLERK INTERNSHIP

PRUGH & ASSOCIATES, P.A.
10.2020 - 12.2020
  • Updated databases and company with current data
  • Completed data entry tasks with strong focus on accuracy and data integrity
  • Assisted department personnel in completion of routine tasks to meet deadlines
  • Examined, categorized and sorted incoming documents.

PINELLAS COUNTY CLERK OF THE CIRCUIT COURT AND

COM
08.2020 - 12.2020
  • Legal Intern
  • Studied closely with Judge Chris Helinger for the experience and educational work of a Criminal Judge
  • Examined oral arguments for criminals along with witnesses, pleadings, trials and depositions
  • Prepared documents recording outcomes of court proceedings.

Education

BACHELOR OF ARTS (B.A.) IN POLITICAL SCIENCE -

University of South Florida
St. Petersburg, FL

Skills

  • Strong negotiating skills
  • Strong oral and written communication skills
  • Detail-oriented and well-organized
  • Self-starter with limited supervision
  • Strong and professional interpersonal skills
  • Ability to handle multiple tasks with excellent follow-up skills
  • Ability to work independently

Volunteer Experience

  • The NOMORE Foundation, Tampa, FL, 02/01/21, Present, The #NoMore Foundation is an organization that surrounds themselves around 4 strategic initiatives: NOMORE Slavery, NOMORE Poverty, NOMORE Orphans, & NOMORE Homeless. Every February we meet as a group for "Give A Rose Event" where we create flower arrangements and assist with emergency outreach programs to at-risk women at their workplace in the vulnerable streets or in the night clubs.
  • Feeding Tampa Bay Food Bank, Tampa, FL, 04/01/19, 2023, As a volunteer for Feeding Tampa Bay, each year groups come together to donate and feed those in need or at risk. During the holidays those in need can be served with hot meals, clothes, and bags with outreach programs inside.
  • Wounded Warriers, Tampa, FL, 09/01/18, 2023, I work hand in hand with individuals who have battled and risked their lives for the United States of America. As a volunteer we assist the injured and disabled veterans with all forms of rehabilitation.

Timeline

Wealth Management Operations Specialist Assistant

Prudential Financial
07.2023 - Current

CUSTOMER SERVICE REPRESENTATIVE

United Property and Casualty Insurance Company
10.2022 - 07.2023

FILE CLERK INTERNSHIP

PRUGH & ASSOCIATES, P.A.
10.2020 - 12.2020

PINELLAS COUNTY CLERK OF THE CIRCUIT COURT AND

COM
08.2020 - 12.2020

LEGAL ASSISTANT

The Legal Registry
12.2019 - 01.2021

BACHELOR OF ARTS (B.A.) IN POLITICAL SCIENCE -

University of South Florida
Zoe Dukas