Zoe Dunne
Gig Harbor,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Child Care Educator
Right At School
02.2023 - Current
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Independent Contractor
Instacart Shopper
10.2022 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Waitress
Hackers Bar and Grill
03.2022 - 10.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Assistant Manager
LOFT
03.2020 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Assistant Sales Manager
Forever 21
09.2018 - 06.2019
- Managed and developed sales team.
- Organized promotional events and interacted with community to increase sales volume.
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated exemplary customer service by engaging clients on sales floor.
Sales lead/ Key holder
LOFT
09.2017 - 09.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Tracked, analyzed and reported store sales performance metrics to store manager.
Waitress
The Ram
05.2017 - 09.2017
- Efficiently operated the ALOHA POS system to ring in guests orders.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Front desk associate/ Sales
Massage Envy
05.2016 - 05.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained confidentiality of sensitive data to protect customer and business information.
Sales associate
Kohls
10.2015 - 03.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Bus Girl/Lead Hostess/Server
Crystal Mountain Summit House
06.2014 - 09.2015
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
Education
Bachelor of Science - Early Childhood Education
University of Phoenix
Tempe, AZ01.2027
High School Diploma -
Peninsula High School
Gig Harbor, WA04.2011
Timeline
Child Care Educator
Right At School
02.2023 - Current
Independent Contractor
Instacart Shopper
10.2022 - Current
Waitress
Hackers Bar and Grill
03.2022 - 10.2022
Assistant Manager
LOFT
03.2020 - 03.2022
Assistant Sales Manager
Forever 21
09.2018 - 06.2019
Sales lead/ Key holder
LOFT
09.2017 - 09.2018
Waitress
The Ram
05.2017 - 09.2017
Front desk associate/ Sales
Massage Envy
05.2016 - 05.2017
Sales associate
Kohls
10.2015 - 03.2016
Bus Girl/Lead Hostess/Server
Crystal Mountain Summit House
06.2014 - 09.2015
Bachelor of Science - Early Childhood Education
University of Phoenix
High School Diploma -
Peninsula High School
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