Zoe Edgar
Reno,NV
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. School to be an automotive technician, so knowledgeable on repairs and maintenance.
Overview
5
5
years of professional experience
Work History
Service Advisor
Findlay Jaguar Land Rover Reno
Reno, NV
07.2022 - Current
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Learned manufacturing recommendations to properly recommend maintenance.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promptly responded to customer inquiries via phone, email or in person.
- Followed up with existing customers regarding past services performed on their vehicles.
- Identified needs of customers promptly and efficiently.
Service Advisor
Findlay Honda North
Las Vegas, NV
07.2021 - 07.2022
- Open and close repair orders.
- Maintain the flow of the service drive, and ensure that customers receive prompt and effective service.
- Advise customers about the necessary services for routine maintenance.
- Maintain customer rapport, explain estimates, ensure vehicles are completed when promised, and actively deliver vehicles by explaining the work performed and charges.
- Maintain a CSI score of 92% or higher.
- Verify warranties and service contracts.
- Proficiency with CDK and Multipoint.
- Mentored junior team members and managed employee relationships.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Automotive Technician
Beetle Barn
Las Vegas, NV
05.2020 - 06.2021
- Repair a variety of mainly German vehicles.
- Engine assembly, rebuild, basic repairs, and maintenance.
- I followed the procedures that were instructed to me.
- Fabricate any needed parts for mechanical functions, to aesthetic purposes.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Monitored shop equipment to maintain safe working condition.
- Demonstrated knowledge of applicable safety procedures while performing repairs.
Lead Customer Service Advisor / Technician
Jiffy Lube
Henderson, NV
11.2019 - 05.2020
- Responsible for all duties required for opening and closing the shop.
- Manage and train the team.
- Maintain cleanliness of the shop, handle inventory and orders, and perform basic car maintenance
- Write up all repair orders, and maintain customer relations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Automotive Technician Certification - Automotive
Advanced Training Institute
Las Vegas, NV10.2020
Skills
- Customer service
- Automotive Technician
- Communication
- Fast learner
- Time management
- Attention to detail
- Hard worker
- Positive and success-driven
- Proficient in math
- Prompt with time
- Sales expertise
- Repairs scheduling
- Performance goals
- Service recommendations
- Service estimates
- Handling customer complaints
- Goal-oriented mindset
- Strong work ethic
- Team player mentality
Timeline
Service Advisor
Findlay Jaguar Land Rover Reno
07.2022 - Current
Service Advisor
Findlay Honda North
07.2021 - 07.2022
Automotive Technician
Beetle Barn
05.2020 - 06.2021
Lead Customer Service Advisor / Technician
Jiffy Lube
11.2019 - 05.2020
Automotive Technician Certification - Automotive
Advanced Training Institute
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